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sidebar_label: 'Support Information' | ||
--- | ||
* Open a case via <a href="https://smatech2.my.site.com/SMAOpConUserCommunity/s/" target="_blank">OpCon User Community</a> | ||
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* Normal Support Hours | ||
* Monday – Friday | ||
* 8 AM – 5 PM Central | ||
##### Normal Support Hours | ||
* Monday – Friday | ||
* 8 AM – 5 PM Central | ||
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* Open a Case via OpCon User Community: <a href="https://smatechnologies.force.com/SMAOpConUserCommunity/s/" target="_blank">https://smatechnologies.force.com/SMAOpConUserCommunity/s/</a> | ||
##### After Hours or Emergency | ||
* Call: (877) 363-2305 | ||
* **Priority 1**: Production OpCon environment is down and unable to process any jobs | ||
* **Priority 2**: Production jobs are failing, with no workaround for the failed jobs | ||
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* After Hours/Emergency | ||
* Priority 1 or 2 | ||
* Call (877) 363-2305 | ||
##### Support Screen Shares | ||
* <a href="http://zoom.us/join"target="_blank" >Zoom</a> | ||
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* Enhancement Ideas/Requests | ||
* <a href="https://smartideas.featureupvote.com/" target="_blank">https://smartideas.featureupvote.com/</a> | ||
##### File Sharing | ||
* Releases, Upload of Log Files, etc. | ||
* <a href="https://files.smatechnologies.com" target="_blank">SMA FTP Site</a> | ||
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* Support Screen Shares | ||
* <a href="http://zoom.us/join"target="_blank" >http://zoom.us/join</a> | ||
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* File Sharing | ||
* Releases, Upload of Log Files, etc. | ||
* <a href="https://files.smatechnologies.com" target="_blank">https://files.smatechnologies.com</a> | ||
##### Enhancement Ideas/Requests | ||
* <a href="https://smartideas.featureupvote.com/" target="_blank">SMArt Ideas</a> | ||
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--- | ||
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### Innovation Lab and OpCon Wizards Community | ||
### Additional User Sites | ||
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##### SMA Technologies Innovation Lab | ||
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* <a href="https://github.com/SMATechnologies" target="_blank">Innovation Lab</a> | ||
* A repository of projects and demonstrations of OpCon use cases and possibilities | ||
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##### OpCon Wizards | ||
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* <a href="https://www.linkedin.com/groups/12274641" target="_blank">OpCon Wizards Group</a> | ||
* A Learning Community hosted as a LinkedIn Group that provides communication and feedback with OpCon experts within SMA and with other users | ||
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* SMA Technologies Innovation Lab | ||
* A repository of projects and demonstrations of OpCon use cases and possibilities | ||
* <a href="https://github.com/SMATechnologies" target="_blank">github.com/SMATechnologies</a> | ||
##### OpCon Roundtables | ||
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* OpCon Wizards | ||
* A Learning Community hosted as a LinkedIn Group that provides communication and feedback with OpCon experts within SMA and with other users | ||
* <a href="https://www.linkedin.com/groups/12274641" target="_blank">https://www.linkedin.com/groups/12274641</a> | ||
* <a href="https://smatechnologies.com/roundtables" target="_blank">SMA Roundtables</a> | ||
* Roundtables are frequent OpCon-centered technical discussions and Q & A sessions hosted digitally the third Thursday of each month by Product Manangement and Technical Specialists. | ||
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* OpCon Roundtables | ||
* Roundtables are frequent OpCon-centered technical discussions and Q & A sessions hosted digitally the third Thursday of each month by Product Manangement and Technical Specialists. | ||
* <a href="https://smatechnologies.com/roundtables" target="_blank">https://smatechnologies.com/roundtables</a> | ||
##### Webinars | ||
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* Webinars | ||
* Webinars are educational presentations updating clients on releases and improvements as well as demonstrations of OpCon use cases. | ||
* <a href="https://smatechnologies.com/webinars" target="_blank">https://smatechnologies.com/webinars</a> | ||
* <a href="https://smatechnologies.com/webinars" target="_blank">SMA Webinars</a> | ||
* Webinars are educational presentations updating clients on releases and improvements as well as demonstrations of OpCon use cases. |
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