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Discovery Research Phase 2
- What is the current, typical process expungement clinic workers go through to help clients fill out their legal declarations?
- How has the expungement process changed, if at all, from before and after the onset of COVID-19?
- What are their first impressions of the Expunge Assist (EA) prototype?
The purpose of these interviews with expungement clinic workers is to understand their step-by-step actions and thoughts, and to learn about the tools they use as they go through the process of helping clients fill out legal declarations. The structure allows us to gather insights into their typical process prior to showing them the prototype of our digital tool. The following guide of scripted and probing questions acts to help researchers uncover information about their processes before and after the onset of COVID-19, and help us to understand what implications any changes in how they go about these tasks could have on the product design.
In-depth interviews were conducted with expungement clinic workers over Zoom. Questions were open-ended and observational tasks were conducted over screen-sharing.
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