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Merge pull request #191 from department-of-veterans-affairs/RLHecht-T…
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…TY-number-addition

Adding TTY and accessibility info for phone numbers
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jenniferlee-dsva authored Jun 10, 2020
2 parents 0e6cf74 + 2ed7c5c commit 25bcb73
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10 changes: 9 additions & 1 deletion src/_content-style-guide/dates-and-numbers.md
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Expand Up @@ -86,14 +86,22 @@ from 8:00 a.m. to noon CT

## Phone numbers

Use hyphens between numbers, and don't use parentheses to set off the area code: 212-123-1234
Use hyphens between numbers, and don't use parentheses to set off the area code: 212-123-1234.

- Use +1 only when the information is specifically addressing Veterans or people who are living outside the U.S.: +1-201-123-1234.

- For phone numbers with an extension, use ext. at the end: 202-123-1234, ext. 9.

- Use "select" to indicate the menu option after dialing a phone number.

Hyperlink all phone numbers, including TTY numbers. Use the following source code for 508 accessibility:

- `<a href="tel:8008271000" aria-label="8 0 0. 8 2 7. 1 0 0 0.">800-827-1000</a>`

- `<a href="tel:711" aria-label="TTY. 7 1 1.">711</a>`.

Including the aria label tells screen readers to read the phone number one digit at a time like a phone number, rather than as thousands or hundreds.

We don’t use vanity phone numbers in body copy, as it adds visual noise and is not helpful to screen readers. We use and hyperlink only the numeric phone number in body copy.

- **Exception:** In marketing or promotional messaging, such as the right rail promo component, we discourage but make an exception for vanity phone numbers. In marketing or promotional components, use the format: 877-222-VETS (8387) and hyperlink the complete number including the parenthetical.
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