Premium content block: member can access the content after the first 24 hours

[Robertght]

Quick summary

We have someone who is unable to access their content in the first approx 24 hours after the subscription is renewed.

The user tried to log out/in and to clear the cache, but this didn't help:

I also tried using an incognito Chrome browser (no cookies), signed in again, and got the same result.
I have tried different browsers (Chrome, Safari)
This behaviour happens on the monthly anniversary of my subscription.

Other info:

I am based in Australia, so perhaps this is a timezone-related issue in your payment code.

cc @Automattic/ajax for further help

bcc @inaikem

Steps to reproduce

We cannot replicate the issue, however the user shared a video in the ticket

What you expected to happen

To be able to see the content after the renewal

What actually happened

It didn't work.

Context

5584857-zen

Please check the ticket with the video they shared.

Platform (Simple, Atomic, or both?)

Simple, Atomic

Theme-specific issue?

No

Browser, operating system and other notes

No response

Reproducibility

No response

Severity

No response

Available workarounds?

No response

Workaround details

No response

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 5584857-zen
• 5604470-zen

[Robertght]

Another report in #5604470-zen

It's related to the above case.

[cuemarie]

📌 SCRUBBING : RESULT

• Tested on AT: Could Not Replicate on separate test site

📌 FINDINGS/SCREENSHOTS/VIDEO

• For good measure, I tried replicating this issue on a test site with the same plugins installed, and the same theme installed as the user above.
• The Login button was available right away after subscribing, and worked as expected.

Before Subscribing

Confirmation of Subscription

After Subscribing

Screen.Capture.on.2022-10-04.at.13-45-31.mp4

📌 ACTIONS

• Marked as Triaged for Quality Squad review
• Escalated here: p1664916725926879-slack-CJS75TX3R

[rcrdortiz]

I'll add this issue to team Ajax's board so that we can have a look as soon as possible.

[cuemarie]

Cross-posting this similar issue with Premium Content: #69427

The subscribers that are noted in that report cannot see premium content even after the first 24 hours, it seems, but wanted to note it here in case these issues have a shared underlying cause.

[mmtr]

Hey @Automattic/gold, this sounds like an issue you can help with. Do you mind taking it a look?

As part of pekYwv-4m6-p2, we’re trying to make sure every blocker/high priority issue on The One Board has an owner and clear next steps.

Thanks!

[lsl]

Cross-posting this similar issue with Premium Content: #69427

This does look related, added it to the board as well.

[TimBroddin]

I tried reproducing this but failed. @Automattic/gold has more background in this area of the code, I think they're in the bets position to take a stab at this.

(cc @miksansegundo )

[millerf]

CC @pottedmeat You might be the one with latest knowledge about this.
We tried to fix this so many times I lost track.

[millerf]

This seems to be a duplicate of #80974
Can we close this @TimBroddin ?

[TimBroddin]

Closed!