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Sign in error: "Too many requests. Please try again later." Confusing issue, no clear requirements. #3651

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JTaylor-01 opened this issue Jan 6, 2025 · 0 comments

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@JTaylor-01
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JTaylor-01 commented Jan 6, 2025

Issue: Misleading "Too many requests" error during first-time login

Disclaimer: this issue text was improved with Chatbot arena.

Current Behavior

When attempting to sign in for the first time at Chatbot Arena, I encountered a confusing flow:

  1. Create new account
  2. Redirected to login page
  3. Attempt to login → Receive error: "Too many requests. Please try again later."
  4. Receive verification email (not clearly prompted) - although, I only checked by accident.
  5. After verifying email and retrying login → No error, but no visible change
  6. Only after closing and reopening the site → Successfully logged in

image

Expected Behavior

The login flow should:

  • Clearly indicate that email verification is required
  • Show appropriate error messages (not "Too many requests" for unverified accounts)
  • Provide clear feedback when email verification is successful
  • Redirect back to home page after successful login

Additional Context

I think this error is very misleading. I wonder if this whole process could be improved slightly? [Chatbot generated response: The "Too many requests" error is misleading as it suggests a rate-limiting issue rather than an unverified account status. This can confuse users and create an unnecessary troubleshooting loop.]

Environment

  • Browser: Edge Version 131.0.2903.112 (Official build) (64-bit)
  • OS: Windows 11 Pro Version 10.0.26100 Build 26100
@JTaylor-01 JTaylor-01 changed the title Sign in error: "Too many requests. Please try again later." Confusing issue, not clear requirements. Sign in error: "Too many requests. Please try again later." Confusing issue, no clear requirements. Jan 6, 2025
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