jsonData.stackid v1.9.1 Issues #4843

HenilJainIO · 2024-08-17T13:46:14Z

What went wrong?

I cloned the new docker-compose to run grafana oncall.
On enabling the plugin, it gives me this error.

How do we reproduce it?

Open Grafana OnCall Plugin UI
Enable the oncall plugin
It gives me this jsonData.stackid

Grafana OnCall Version

v1.9.1

Product Area

Alert Flow & Configuration

Grafana OnCall Platform?

Docker

User's Browser?

No response

Anything else to add?

No response

VermiumSifell · 2024-08-17T17:39:19Z

Same issue for me

VermiumSifell · 2024-08-17T17:56:12Z

As a workaround @HenilJainIO

      GF_INSTALL_PLUGINS: "grafana-oncall-app vv1.9.0"

Specify version like this (yes double vv due to some stupid reason I don't know of)

HenilJainIO · 2024-08-17T18:03:50Z

Thank you soo much @VermiumSifell
The vv worked!

I wasted hours trying different things

VermiumSifell · 2024-08-17T18:26:23Z

Hopefully the software works for your usecase, it seems quite confusing to manage

drkthunder02 · 2024-08-19T08:07:01Z

I am not using the docker containers and I get this error as well. Have already spent hours trying different things, but if I do figure something out, I will post it here as well. Can't get the plugins file under provisioning to work either as I don't know where to get the stackId value from.

vjm · 2024-08-20T15:39:36Z

I am also having this issue with v1.9.6 today.

Downgrading to v1.9.0 gave me a different problem that I was not able to resolve.

Any suggestions on what to do here?

Deployed grafana bitnami helm chart in k8s, version: 11.3.8
grafana oncall helm chart version: 1.7.2

drkthunder02 · 2024-08-20T15:45:46Z

I have figured out there is a yaml file buried in the documentation that is an example file with like stackId: 5 as a parameter. I utilized that in the provisioning plugins in file. But before I provisioned the plugin, I built the backend server, as its not well documented in my opinion, but the backend server from what I can tell needs to be running first. Without the backend server, the plugin is useless. Therefore, I got the backend server running first, then setup the plugin. After getting both done it just worked.

Granted, I scrapped adding OnCall to my project as the feature I wanted is only available in a cloud environment, which I am not able to utilize for reasons I don't want to delve into here.

vjm · 2024-08-20T15:49:27Z

@drkthunder02 thanks for the reply -- are you saying that it's not possible to use this unless you use grafana's cloud environment?

Edit: it seems you're saying that you want to use a specific feature that is not available except in the cloud environment.

let me know if you have an example of how you set up provisioning to get it to work!

bck01215 · 2024-08-21T13:06:27Z

Setting the env var GF_INSTALL_PLUGINS="grafana-oncall-app vv1.9.0" and then upgrading worked for me.

drkthunder02 · 2024-08-21T17:45:16Z

Where does that environment variable live at?

…

On Wed, Aug 21, 2024 at 8:06 AM Brandon Kauffman ***@***.***> wrote: Setting the env var GF_INSTALL_PLUGINS="grafana-oncall-app vv1.9.0" and then upgrading worked for me. — Reply to this email directly, view it on GitHub <#4843 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AB5HABVNNAU65MJGJ4PLZQ3ZSSGGVAVCNFSM6AAAAABMVOBCNGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBSGAYTENBTHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- Chris Mancuso When you eliminate the impossible, whatever remains, however improbable, must be the truth. -- Spock

bck01215 · 2024-08-21T18:03:57Z

Where does that environment variable live at?

It's on the grafana instance, not the on call engine

congbang-le · 2024-08-23T10:09:05Z

+1. I got the same issue. In my case, I installed OnCall backend to existing K8s cluster which already have Grafana installed. Then I installed Grafana OnCall Plugin via dashboard and got the stackId issue.
Grafana OnCall Version: v1.9.12
Grafana dashboard version: 10.4.3

Log of oncall-engine for the error:

Traceback (most recent call last):
  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/exception.py", line 55, in inner
    response = get_response(request)
               ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 220, in _get_response
    response = response.render()
               ^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/django/template/response.py", line 114, in render
    self.content = self.rendered_content
                   ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/rest_framework/response.py", line 74, in rendered_content
    ret = renderer.render(self.data, accepted_media_type, context)
          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/rest_framework/renderers.py", line 100, in render
    ret = json.dumps(
          ^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/rest_framework/utils/json.py", line 25, in dumps
    return json.dumps(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/json/__init__.py", line 238, in dumps
    **kw).encode(obj)
          ^^^^^^^^^^^
  File "/usr/local/lib/python3.12/json/encoder.py", line 200, in encode
    chunks = self.iterencode(o, _one_shot=True)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/json/encoder.py", line 258, in iterencode
    return _iterencode(o, 0)
           ^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/rest_framework/utils/encoders.py", line 67, in default
    return super().default(obj)
           ^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/json/encoder.py", line 180, in default
    raise TypeError(f'Object of type {o.__class__.__name__} '
TypeError: Object of type OnCallError is not JSON serializable

vashishkov · 2024-08-28T06:51:11Z

same on v1.9.16

chrisngene · 2024-08-31T13:03:52Z

Thanks all for the help, yes installing the older version first and then upgrading worked for me @VermiumSifell

However I also found another work around for someone who wants options and is using postgres. I Noticed the column json_data on table pluggin_settings had the data below and I believe this was causing the error
{"onCallApiUrl":"http://engine:8080"}

If you build with the suggested idea of first using old version and then update, i noticed the update process populates the data below which i believe is what that is missing and hence causing the sonData.stackid Issues

{"grafanaUrl":"https://GF-IP:3000/","license":"OpenSource","onCallApiUrl":"http://engine:8080","orgId":100,"stackId":5}

so i noticed, you can go straight to install the current version and then manually edit that column with the above data, replace with your server.

they should resolve this, seems something small

mderynck · 2024-09-06T22:10:59Z

Recently we made some changes to the way Grafana OnCall is initialized. Use 1.9.22, there were quite a few changes along the way from 1.9.0-1.9.22 to get things working.

If you are running Grafana 11 and newer you must have externalServiceAccounts feature toggle enabled.
This has already been enabled in the docker compose files and helm charts in the oncall repo.
Plugin settings must be provided to the plugin using an API call if you are installing for the first time (Note: credentials and hostnames need to be adjusted for your configuration, stackId and orgId are expected to be the listed constants in a self-hosted configuration)

curl -X POST 'http://admin:admin@localhost:3000/api/plugins/grafana-oncall-app/settings' -H "Content-Type: application/json" -d '{"enabled":true, "jsonData":{"stackId":5, "orgId":100, "onCallApiUrl":"http://engine:8080/", "grafanaUrl":"http://grafana:3000/"}}'

Once settings are configured use this API call to install:

curl -X POST 'http://admin:admin@localhost:3000/api/plugins/grafana-oncall-app/resources/plugin/install'

Grafana OnCall should now be ready to use.
For additional troubleshooting see here

joeyorlando · 2024-09-23T16:01:19Z

regarding those needing to specify vvX.Y.Z, this should now be patched in v1.9.27 (via #5051)

senpro-ingwersenk · 2024-10-04T06:58:44Z

Managed to get it solved with:

Uninstalling the plugin,
Adding the plugin in Version 1.9.0 via the environment variable,
Removing and then reconfiguring my OnCall instance using 1.9.0
then upgrading.

This change was nowhere in the changelogs and I read those every time I update... unless I overlooked it, but I am quite positive. Also I was upgrading from 1.9.20 to 1.10.1.

I would suggest adding it to the README under the Troubbleshooting section; this easily just cost me two hours... x)

c13 · 2024-10-21T08:39:34Z

Same
Grafana OSS v11.2.1 (6291d0d714) installed with prometheus-stack helmchart 65.1.1
Grafana OnCall v1.11.1

Reinstalling and upgrading the plugin didn't help

R-Studio · 2024-11-14T12:43:16Z

Same issue here:

Grafana OSS v11.3.0-security-01 (installed via Grafana Operator)
Grafana OnCall v1.12.1 (installed via Helm chart)

paltaa · 2024-11-20T18:30:17Z

If anyone comes here and need to reset the grafana admin password with a backend that is not sqlite, this is the command:

grafana cli --config /etc/grafana/grafana.ini admin reset-admin-password <your-password>

Run it from inside the grafana container in K8s

primmayora · 2024-11-21T03:56:07Z

Same issue here:
Grafana v11.3.0 (d9455ff7db)
Grafana OnCall 1.13.1

All deployed using helm + argocd

thoshchenko · 2024-11-22T12:56:10Z

update grafana to v11.3.1 help me

thoshchenko · 2024-11-22T12:56:55Z

but now its just dont connect

joeyorlando · 2024-11-30T13:23:22Z

See See #4829 (comment)

HenilJainIO added the bug Something isn't working label Aug 17, 2024

github-actions bot added part:alert flow & configuration needs triage labels Aug 17, 2024

VermiumSifell mentioned this issue Nov 5, 2024

Stable branch #5232

Open

joeyorlando closed this as completed Nov 30, 2024

github-actions bot removed the needs triage label Nov 30, 2024

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jsonData.stackid v1.9.1 Issues #4843

jsonData.stackid v1.9.1 Issues #4843

HenilJainIO commented Aug 17, 2024

VermiumSifell commented Aug 17, 2024

VermiumSifell commented Aug 17, 2024

HenilJainIO commented Aug 17, 2024

VermiumSifell commented Aug 17, 2024

drkthunder02 commented Aug 19, 2024

vjm commented Aug 20, 2024 •

edited

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drkthunder02 commented Aug 20, 2024

vjm commented Aug 20, 2024 •

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bck01215 commented Aug 21, 2024

drkthunder02 commented Aug 21, 2024 via email

bck01215 commented Aug 21, 2024 •

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congbang-le commented Aug 23, 2024

vashishkov commented Aug 28, 2024

chrisngene commented Aug 31, 2024

mderynck commented Sep 6, 2024 •

edited

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joeyorlando commented Sep 23, 2024

senpro-ingwersenk commented Oct 4, 2024 •

edited

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c13 commented Oct 21, 2024 •

edited

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R-Studio commented Nov 14, 2024

paltaa commented Nov 20, 2024

primmayora commented Nov 21, 2024

thoshchenko commented Nov 22, 2024

thoshchenko commented Nov 22, 2024

joeyorlando commented Nov 30, 2024

jsonData.stackid v1.9.1 Issues #4843

jsonData.stackid v1.9.1 Issues #4843

Comments

HenilJainIO commented Aug 17, 2024

What went wrong?

How do we reproduce it?

Grafana OnCall Version

Product Area

Grafana OnCall Platform?

User's Browser?

Anything else to add?

VermiumSifell commented Aug 17, 2024

VermiumSifell commented Aug 17, 2024

HenilJainIO commented Aug 17, 2024

VermiumSifell commented Aug 17, 2024

drkthunder02 commented Aug 19, 2024

vjm commented Aug 20, 2024 • edited Loading

drkthunder02 commented Aug 20, 2024

vjm commented Aug 20, 2024 • edited Loading

bck01215 commented Aug 21, 2024

drkthunder02 commented Aug 21, 2024 via email

bck01215 commented Aug 21, 2024 • edited Loading

congbang-le commented Aug 23, 2024

vashishkov commented Aug 28, 2024

chrisngene commented Aug 31, 2024

mderynck commented Sep 6, 2024 • edited Loading

joeyorlando commented Sep 23, 2024

senpro-ingwersenk commented Oct 4, 2024 • edited Loading

c13 commented Oct 21, 2024 • edited Loading

R-Studio commented Nov 14, 2024

paltaa commented Nov 20, 2024

primmayora commented Nov 21, 2024

thoshchenko commented Nov 22, 2024

thoshchenko commented Nov 22, 2024

joeyorlando commented Nov 30, 2024

vjm commented Aug 20, 2024 •

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vjm commented Aug 20, 2024 •

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bck01215 commented Aug 21, 2024 •

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mderynck commented Sep 6, 2024 •

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senpro-ingwersenk commented Oct 4, 2024 •

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c13 commented Oct 21, 2024 •

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