From 3f294c266cd4c979e030076e1d59ebb02e9950ff Mon Sep 17 00:00:00 2001 From: Joey Orlando Date: Tue, 9 Jul 2024 11:53:01 -0400 Subject: [PATCH] update FAQ on incoming call routing docs (#4614) --- docs/sources/manage/notify/phone-calls-sms/index.md | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git a/docs/sources/manage/notify/phone-calls-sms/index.md b/docs/sources/manage/notify/phone-calls-sms/index.md index 5c11d45602..b41de72347 100644 --- a/docs/sources/manage/notify/phone-calls-sms/index.md +++ b/docs/sources/manage/notify/phone-calls-sms/index.md @@ -31,7 +31,8 @@ There are no specific limits, but we reserve the right to stop sending sms/calls ## Route incoming calls to the engineer who is on-call -Grafana OnCall does not provide a phone number for routing incoming requests. [GH Issue.](https://github.com/grafana/oncall/issues/1459) +See our [docs][Incoming Call Routing], and [blog post](https://grafana.com/blog/2024/06/10/a-guide-to-grafana-oncall-sms-and-call-routing/), +on Advanced SMS & call routing configuration, for a guide on how to configure incoming call routing. ## Is there a list of pre-defined phone numbers? @@ -50,4 +51,7 @@ is able to notify you. Also we suggest to back up Phone Calls and SMS with other [Grafana OSS-Cloud Setup]: "/docs/oncall/ -> /docs/oncall//set-up/open-source#grafana-oss-cloud-setup" [Grafana OSS-Cloud Setup]: "/docs/grafana-cloud/ -> /docs/grafana-cloud/alerting-and-irm/oncall/set-up/open-source#grafana-oss-cloud-setup" + +[Incoming Call Routing]: "/docs/oncall/ -> /docs/oncall//configure/live-call-routing" +[Incoming Call Routing]: "/docs/grafana-cloud/ -> /docs/grafana-cloud/alerting-and-irm/oncall/configure/live-call-routing" {{% /docs/reference %}}