diff --git a/lib/cjs/Synchronizer.js b/lib/cjs/Synchronizer.js
index 1ba1571..b4aee70 100644
--- a/lib/cjs/Synchronizer.js
+++ b/lib/cjs/Synchronizer.js
@@ -37,25 +37,14 @@ class Synchronizer {
                 exitCode: 0
             };
             try {
-                const errorPromises = this.config.errors.map((errorConfig) => __awaiter(this, void 0, void 0, function* () {
-                    try {
-                        this.runForErrorProvider(errorConfig, finalResult);
-                    }
-                    catch (e) {
-                        finalResult.exitCode = 1;
-                        finalResult.errors.push({
-                            message: e.message || e,
-                        });
-                        console.error(e);
-                    }
-                }));
+                const errorPromises = yield this.config.errors.map((errorConfig) => this.runForErrorProvider(errorConfig, finalResult));
                 const providerResults = yield Promise.allSettled(errorPromises);
                 for (const [index, providerResult] of providerResults.entries()) {
                     if (providerResult.status === 'rejected') {
                         const providerName = this.config.errors[index].name;
-                        console.error('An unexpected exception occurred while trying to synchronize errors for the ' +
+                        console.error('An exception occurred while trying to synchronize errors for the ' +
                             `provider named "${providerName}":`, providerResult.reason);
-                        finalResult.exitCode = 2;
+                        finalResult.exitCode = 1;
                         finalResult.errors.push({
                             message: providerResult.reason.message || providerResult.reason,
                         });
@@ -63,17 +52,17 @@ class Synchronizer {
                 }
             }
             catch (e) {
-                finalResult.exitCode = 3;
+                finalResult.exitCode = 2;
                 finalResult.errors.push({
                     message: e.message || e,
                 });
                 console.error('An unexpected exception occurred while running the error synchronizations', e);
             }
             try {
-                this.config.cacheProvider.saveAllCaches();
+                yield this.config.cacheProvider.saveAllCaches();
             }
             catch (e) {
-                finalResult.exitCode = 4;
+                finalResult.exitCode = 3;
                 finalResult.errors.push({
                     message: e.message || e,
                 });
@@ -81,7 +70,7 @@ class Synchronizer {
             }
             if (finalResult.errors.length > 0) {
                 console.error('Some errors were not synchronized to the ticketing and/or alerting system. Please see errors above.');
-                finalResult.exitCode = finalResult.exitCode || 5;
+                finalResult.exitCode = finalResult.exitCode || 4;
             }
             return finalResult;
         });
@@ -93,7 +82,7 @@ class Synchronizer {
             errors.forEach((error) => this.addToErrorGroups(error, errorGroups, errorConfig.name));
             for (const errorGroup of errorGroups) {
                 try {
-                    this.syncErrorGroup(errorGroup, errorConfig);
+                    yield this.syncErrorGroup(errorGroup, errorConfig);
                     result.completedErrorGroups.push(errorGroup);
                 }
                 catch (e) {
@@ -110,7 +99,9 @@ class Synchronizer {
     }
     syncErrorGroup(errorGroup, errorConfig) {
         return __awaiter(this, void 0, void 0, function* () {
-            errorGroup.priority = yield errorConfig.prioritizationProvider.determinePriority(errorGroup);
+            const { priority, priorityReason } = yield errorConfig.prioritizationProvider.determinePriority(errorGroup);
+            errorGroup.priority = priority;
+            errorGroup.priorityReason = priorityReason;
             errorGroup.ticket = yield this.config.cacheProvider.getObject(errorGroup.clientId, models_1.CacheName.Tickets);
             errorGroup.alert = yield this.config.cacheProvider.getObject(errorGroup.clientId, models_1.CacheName.Alerts);
             if (!errorGroup.ticket) {
@@ -131,7 +122,7 @@ class Synchronizer {
                 errorGroup.ticket = yield this.config.ticketProvider.reopenTicket(errorGroup.ticket);
                 isTicketReopened = true;
             }
-            this.config.cacheProvider.setObject(errorGroup.ticket.id, errorGroup.ticket, models_1.CacheName.Tickets, false);
+            yield this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.ticket, models_1.CacheName.Tickets, false);
             if (!errorGroup.alert) {
                 errorGroup.alert = yield this.config.alertProvider.findAlert(errorGroup.clientId);
             }
@@ -142,24 +133,27 @@ class Synchronizer {
                 Object.assign(errorGroup.alert, freshAlertContent);
                 errorGroup.alert = yield this.config.alertProvider.updateAlert(errorGroup.alert);
             }
-            this.config.cacheProvider.setObject(errorGroup.alert.id, errorGroup.alert, models_1.CacheName.Alerts, false);
+            yield this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.alert, models_1.CacheName.Alerts, false);
         });
     }
     createErrorGroup(error, sourceName) {
         const maxNameLength = 500;
-        error.name = `[${sourceName}] ${error.name}`.substr(0, maxNameLength);
+        error.name = error.name.substr(0, maxNameLength);
         let normalizedName = error.name;
         normalizedName = normalizedName.replace(/\.(js|jsx|ts|tsx|php|py|go|java|cpp|h|c|cs|ex|exs|rb)[:@]\d+/i, '.$1:XXX');
         normalizedName = normalizedName.replace(/(TypeError:\s*)/i, '');
-        const hash = crypto_1.default.createHash('md5').update(normalizedName).digest('hex');
+        const clientIdInput = `${sourceName}:${normalizedName}`;
+        const clientId = crypto_1.default.createHash('md5').update(clientIdInput).digest('hex');
         return {
             name: normalizedName,
             sourceName,
             type: error.type,
             priority: models_1.ErrorPriority.P5,
-            clientId: hash,
+            priorityReason: 'Unknown',
+            clientId,
             count: error.count,
             countType: error.countType,
+            countPeriodHours: error.countPeriodHours,
             ticket: null,
             alert: null,
             instances: [error],
diff --git a/lib/cjs/Synchronizer.js.map b/lib/cjs/Synchronizer.js.map
index d09d944..f714544 100644
--- a/lib/cjs/Synchronizer.js.map
+++ b/lib/cjs/Synchronizer.js.map
@@ -1 +1 @@
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\ No newline at end of file
+{"version":3,"file":"Synchronizer.js","sourceRoot":"","sources":["../../src/Synchronizer.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;AAAA,oDAA4B;AAC5B,qCAAmH;AAQnH,2CAA+D;AA4B/D,MAAa,YAAY;IAGvB,YAAmB,MAA0B;;QAC3C,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAGrB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,MAAM,KAAK,CAAC,EAAE;YACnC,MAAM,IAAI,KAAK,CAAC,oEAAoE,CAAC,CAAC;SACvF;QAGD,KAAK,MAAM,QAAQ,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACzC,MAAA,QAAQ,CAAC,aAAa,oCAAtB,QAAQ,CAAC,aAAa,GAAK,EAAE,EAAC;YAC9B,MAAA,QAAQ,CAAC,SAAS,oCAAlB,QAAQ,CAAC,SAAS,GAAK,IAAI,EAAC;YAC5B,MAAA,QAAQ,CAAC,sBAAsB,oCAA/B,QAAQ,CAAC,sBAAsB,GAAK,IAAI,4CAAgC,EAAE,EAAC;SAC5E;IACH,CAAC;IAEY,GAAG;;YACd,MAAM,WAAW,GAAuB;gBACtC,oBAAoB,EAAE,EAAE;gBACxB,MAAM,EAAE,EAAE;gBACV,QAAQ,EAAE,CAAC;aACZ,CAAC;YAGF,IAAI;gBACF,MAAM,aAAa,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,WAAW,EAAE,EAAE,CAAC,IAAI,CAAC,mBAAmB,CAAC,WAAW,EAAE,WAAW,CAAC,CAAC,CAAC;gBAGxH,MAAM,eAAe,GAAG,MAAM,OAAO,CAAC,UAAU,CAAC,aAAa,CAAC,CAAC;gBAChE,KAAK,MAAM,CAAC,KAAK,EAAE,cAAc,CAAC,IAAI,eAAe,CAAC,OAAO,EAAE,EAAE;oBAC/D,IAAI,cAAc,CAAC,MAAM,KAAK,UAAU,EAAE;wBACxC,MAAM,YAAY,GAAG,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,IAAI,CAAC;wBACpD,OAAO,CAAC,KAAK,CAAC,mEAAmE;4BAC/E,mBAAmB,YAAY,IAAI,EAAE,cAAc,CAAC,MAAM,CAAC,CAAC;wBAC9D,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;wBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;4BACtB,OAAO,EAAE,cAAc,CAAC,MAAM,CAAC,OAAO,IAAI,cAAc,CAAC,MAAM;yBAChE,CAAC,CAAC;qBACJ;iBACF;aACF;YAAC,OAAO,CAAC,EAAE;gBACV,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;gBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;oBACtB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;iBACxB,CAAC,CAAC;gBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,EAAE,CAAC,CAAC,CAAC;aAC/F;YAGD,IAAI;gBACF,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,aAAa,EAAE,CAAC;aACjD;YAAC,OAAO,CAAC,EAAE;gBACV,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;gBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;oBACtB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;iBACxB,CAAC,CAAC;gBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,EAAE,CAAC,CAAC,CAAC;aAC/F;YAED,IAAI,WAAW,CAAC,MAAM,CAAC,MAAM,GAAG,CAAC,EAAE;gBACjC,OAAO,CAAC,KAAK,CAAC,qGAAqG,CAAC,CAAC;gBACrH,WAAW,CAAC,QAAQ,GAAG,WAAW,CAAC,QAAQ,IAAI,CAAC,CAAC;aAClD;YAED,OAAO,WAAW,CAAC;QACrB,CAAC;KAAA;IAEa,mBAAmB,CAAC,WAA4C,EAAE,MAA0B;;YACxG,MAAM,MAAM,GAAG,MAAM,WAAW,CAAC,QAAQ,CAAC,SAAS,CAAC,WAAW,CAAC,aAAa,EAAE,WAAW,CAAC,SAAS,CAAC,CAAC;YACtG,MAAM,WAAW,GAAiB,EAAE,CAAC;YAGrC,MAAM,CAAC,OAAO,CAAC,CAAC,KAAK,EAAE,EAAE,CAAC,IAAI,CAAC,gBAAgB,CAAC,KAAK,EAAE,WAAW,EAAE,WAAW,CAAC,IAAI,CAAC,CAAC,CAAC;YAIvF,KAAK,MAAM,UAAU,IAAI,WAAW,EAAE;gBACpC,IAAI;oBACF,MAAM,IAAI,CAAC,cAAc,CAAC,UAAU,EAAE,WAAW,CAAC,CAAC;oBACnD,MAAM,CAAC,oBAAoB,CAAC,IAAI,CAAC,UAAU,CAAC,CAAC;iBAC9C;gBAAC,OAAO,CAAC,EAAE;oBACV,MAAM,CAAC,MAAM,CAAC,IAAI,CAAC;wBACjB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;wBACvB,UAAU;qBACX,CAAC,CAAC;oBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,CAAC,CAAC;oBAC3F,OAAO,CAAC,KAAK,CAAC,gCAAgC,UAAU,CAAC,IAAI,oBAAoB,WAAW,CAAC,IAAI,GAAG,CAAC,CAAC;oBACtG,OAAO,CAAC,KAAK,CAAC,kCAAkC,EAAE,CAAC,CAAC,CAAC;iBACtD;aACF;QACH,CAAC;KAAA;IAEa,cAAc,CAAC,UAAsB,EAAE,WAA4C;;YAE/F,MAAM,EAAE,QAAQ,EAAE,cAAc,EAAE,GAAG,MAAM,WAAW,CAAC,sBAAsB,CAAC,iBAAiB,CAAC,UAAU,CAAC,CAAC;YAC5G,UAAU,CAAC,QAAQ,GAAG,QAAQ,CAAC;YAC/B,UAAU,CAAC,cAAc,GAAG,cAAc,CAAC;YAG3C,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,kBAAS,CAAC,OAAO,CAAC,CAAC;YACtG,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,kBAAS,CAAC,MAAM,CAAC,CAAC;YAIpG,IAAI,CAAC,UAAU,CAAC,MAAM,EAAE;gBACtB,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,UAAU,CAAC,UAAU,CAAC,QAAQ,CAAC,CAAC;aACtF;YAED,MAAM,kBAAkB,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,qBAAqB,CAAC,UAAU,CAAC,CAAC;YAC9F,MAAM,iBAAiB,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,oBAAoB,CAAC,UAAU,CAAC,CAAC;YAC3F,IAAI,gBAAgB,GAAG,KAAK,CAAC;YAG7B,IAAI,CAAC,UAAU,CAAC,MAAM,EAAE;gBACtB,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,kBAAkB,CAAC,CAAC;gBACtF,iBAAiB,CAAC,SAAS,GAAG,UAAU,CAAC,MAAM,CAAC,GAAG,CAAC;aACrD;iBAAM,IAAI,IAAI,CAAC,oBAAoB,CAAC,UAAU,CAAC,MAAM,EAAE,kBAAkB,CAAC,EAAE;gBAC3E,MAAM,CAAC,MAAM,CAAC,UAAU,CAAC,MAAM,EAAE,kBAAkB,CAAC,CAAC;gBACrD,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,UAAU,CAAC,MAAM,CAAC,CAAC;aACtF;YAGD,IAAI,IAAI,CAAC,uBAAuB,CAAC,UAAU,CAAC,MAAM,CAAC,EAAE;gBACnD,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,UAAU,CAAC,MAAM,CAAC,CAAC;gBACrF,gBAAgB,GAAG,IAAI,CAAC;aACzB;YAED,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,UAAU,CAAC,MAAM,EAAE,kBAAS,CAAC,OAAO,EAAE,KAAK,CAAC,CAAC;YAI5G,IAAI,CAAC,UAAU,CAAC,KAAK,EAAE;gBACrB,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,CAAC,CAAC;aACnF;YAGD,IAAI,CAAC,UAAU,CAAC,KAAK,EAAE;gBACrB,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,WAAW,CAAC,iBAAiB,CAAC,CAAC;aACnF;iBAAM,IAAI,gBAAgB,IAAI,IAAI,CAAC,mBAAmB,CAAC,UAAU,CAAC,KAAK,EAAE,iBAAiB,CAAC,EAAE;gBAC5F,MAAM,CAAC,MAAM,CAAC,UAAU,CAAC,KAAK,EAAE,iBAAiB,CAAC,CAAC;gBACnD,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,WAAW,CAAC,UAAU,CAAC,KAAK,CAAC,CAAC;aAClF;YAED,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,UAAU,CAAC,KAA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\ No newline at end of file
diff --git a/lib/cjs/interfaces/AlertProviderInterface.d.ts b/lib/cjs/interfaces/AlertProviderInterface.d.ts
index 2111cda..86c1029 100644
--- a/lib/cjs/interfaces/AlertProviderInterface.d.ts
+++ b/lib/cjs/interfaces/AlertProviderInterface.d.ts
@@ -1,6 +1,6 @@
 import { ErrorGroup, Alert, AlertContent } from '../models';
 export interface AlertProviderInterface {
-    findAlert(clientId: string): Promise<Alert>;
+    findAlert(clientId: string): Promise<Alert | undefined>;
     createAlert(alertContent: AlertContent): Promise<Alert>;
     updateAlert(alert: Alert): Promise<Alert>;
     generateAlertContent(errorGroup: ErrorGroup): Promise<AlertContent>;
diff --git a/lib/cjs/interfaces/PrioritizationProviderInterface.d.ts b/lib/cjs/interfaces/PrioritizationProviderInterface.d.ts
index 2464163..d697ecf 100644
--- a/lib/cjs/interfaces/PrioritizationProviderInterface.d.ts
+++ b/lib/cjs/interfaces/PrioritizationProviderInterface.d.ts
@@ -1,4 +1,8 @@
 import { ErrorGroup, ErrorPriority } from '../models';
+export declare type ErrorPrioritizationResult = {
+    priority: ErrorPriority;
+    priorityReason: string;
+};
 export interface PrioritizationProviderInterface {
-    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority>;
+    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult>;
 }
diff --git a/lib/cjs/models/Error.d.ts b/lib/cjs/models/Error.d.ts
index c5a5934..a0e2dfe 100644
--- a/lib/cjs/models/Error.d.ts
+++ b/lib/cjs/models/Error.d.ts
@@ -8,28 +8,31 @@ export declare enum ErrorPriority {
     P5 = "P5"
 }
 export declare enum ErrorCountType {
-    USERS = "Users",
-    TRX = "Transactions"
+    USERS = "users",
+    TRX = "transactions"
 }
 export declare enum ErrorType {
-    CLIENT = "Client",
-    SERVER = "Server"
+    CLIENT = "client",
+    SERVER = "server"
 }
 export declare type Error = {
-    name: any;
-    type: any;
-    count: any;
-    countType: any;
-    debugUrl: any;
+    name: string;
+    type: ErrorType;
+    count: number;
+    countType: ErrorCountType;
+    countPeriodHours: number;
+    debugUrl: string;
 };
 export declare type ErrorGroup = {
     name: string;
     sourceName: string;
     type: ErrorType;
     priority: string;
+    priorityReason: string;
     clientId: string;
     count: number;
     countType: ErrorCountType;
+    countPeriodHours: number;
     ticket: Ticket;
     alert: Alert;
     instances: Error[];
diff --git a/lib/cjs/models/Error.js b/lib/cjs/models/Error.js
index c8eb6c7..c9d8fad 100644
--- a/lib/cjs/models/Error.js
+++ b/lib/cjs/models/Error.js
@@ -11,12 +11,12 @@ var ErrorPriority;
 })(ErrorPriority = exports.ErrorPriority || (exports.ErrorPriority = {}));
 var ErrorCountType;
 (function (ErrorCountType) {
-    ErrorCountType["USERS"] = "Users";
-    ErrorCountType["TRX"] = "Transactions";
+    ErrorCountType["USERS"] = "users";
+    ErrorCountType["TRX"] = "transactions";
 })(ErrorCountType = exports.ErrorCountType || (exports.ErrorCountType = {}));
 var ErrorType;
 (function (ErrorType) {
-    ErrorType["CLIENT"] = "Client";
-    ErrorType["SERVER"] = "Server";
+    ErrorType["CLIENT"] = "client";
+    ErrorType["SERVER"] = "server";
 })(ErrorType = exports.ErrorType || (exports.ErrorType = {}));
 //# sourceMappingURL=Error.js.map
\ No newline at end of file
diff --git a/lib/cjs/providers/ErrorCountPrioritizationProvider.d.ts b/lib/cjs/providers/ErrorCountPrioritizationProvider.d.ts
index a767ea8..248bb95 100644
--- a/lib/cjs/providers/ErrorCountPrioritizationProvider.d.ts
+++ b/lib/cjs/providers/ErrorCountPrioritizationProvider.d.ts
@@ -1,5 +1,5 @@
 import { ErrorGroup, ErrorPriority } from '../models';
-import { PrioritizationProviderInterface } from '../interfaces';
+import { ErrorPrioritizationResult, PrioritizationProviderInterface } from '../interfaces';
 export declare type ErrorCountPrioritizationProviderThreshold = {
     threshold: number;
     priority: ErrorPriority;
@@ -18,5 +18,5 @@ export declare const DefaultErrorCountPrioritizationProviderConfig: {
 export declare class ErrorCountPrioritizationProvider implements PrioritizationProviderInterface {
     private config;
     constructor(config?: ErrorCountPrioritizationProviderConfig);
-    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority>;
+    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult>;
 }
diff --git a/lib/cjs/providers/ErrorCountPrioritizationProvider.js b/lib/cjs/providers/ErrorCountPrioritizationProvider.js
index e8ea2bc..c0c2115 100644
--- a/lib/cjs/providers/ErrorCountPrioritizationProvider.js
+++ b/lib/cjs/providers/ErrorCountPrioritizationProvider.js
@@ -11,6 +11,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.ErrorCountPrioritizationProvider = exports.DefaultErrorCountPrioritizationProviderConfig = void 0;
 const models_1 = require("../models");
+const ErrorUtil_1 = require("../util/ErrorUtil");
 exports.DefaultErrorCountPrioritizationProviderConfig = {
     thresholds: [{
             threshold: 1,
@@ -42,7 +43,11 @@ class ErrorCountPrioritizationProvider {
         return __awaiter(this, void 0, void 0, function* () {
             for (const threshold of this.config.thresholds) {
                 if (errorGroup.count < threshold.threshold) {
-                    return threshold.priority;
+                    const countPeriod = (0, ErrorUtil_1.getReadableErrorCountPeriod)(errorGroup.countPeriodHours);
+                    return {
+                        priority: threshold.priority,
+                        priorityReason: `Affecting ${threshold.label} ${errorGroup.countType} per ${countPeriod}`,
+                    };
                 }
             }
         });
diff --git a/lib/cjs/providers/ErrorCountPrioritizationProvider.js.map b/lib/cjs/providers/ErrorCountPrioritizationProvider.js.map
index 0478449..67cb4f6 100644
--- a/lib/cjs/providers/ErrorCountPrioritizationProvider.js.map
+++ b/lib/cjs/providers/ErrorCountPrioritizationProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"ErrorCountPrioritizationProvider.js","sourceRoot":"","sources":["../../../src/providers/ErrorCountPrioritizationProvider.ts"],"names":[],"mappings":";;;;;;;;;;;;AAAA,sCAAsD;AAazC,QAAA,6CAA6C,GAAG;IAC3D,UAAU,EAAE,CAAC;YAEX,SAAS,EAAE,CAAC;YACZ,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,GAAG;SACX,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,eAAe;SACvB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,MAAM,CAAC,gBAAgB;YAClC,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,OAAO;SACf,CAAC;CACH,CAAC;AAEF,MAAa,gCAAgC;IAG3C,YAAmB,MAA+C;QAChE,IAAI,CAAC,MAAM,GAAG,MAAM,aAAN,MAAM,cAAN,MAAM,GAAI,qDAA6C,CAAC;IACxE,CAAC;IAEY,iBAAiB,CAAC,UAAsB;;YACnD,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,CAAC,UAAU,EAAE;gBAC9C,IAAI,UAAU,CAAC,KAAK,GAAG,SAAS,CAAC,SAAS,EAAE;oBAC1C,OAAO,SAAS,CAAC,QAAQ,CAAC;iBAC3B;aACF;QACH,CAAC;KAAA;CACF;AAdD,4EAcC"}
\ No newline at end of file
+{"version":3,"file":"ErrorCountPrioritizationProvider.js","sourceRoot":"","sources":["../../../src/providers/ErrorCountPrioritizationProvider.ts"],"names":[],"mappings":";;;;;;;;;;;;AAAA,sCAAsD;AAEtD,iDAAgE;AAYnD,QAAA,6CAA6C,GAAG;IAC3D,UAAU,EAAE,CAAC;YAEX,SAAS,EAAE,CAAC;YACZ,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,GAAG;SACX,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,eAAe;SACvB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,MAAM,CAAC,gBAAgB;YAClC,QAAQ,EAAE,sBAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,OAAO;SACf,CAAC;CACH,CAAC;AAEF,MAAa,gCAAgC;IAG3C,YAAmB,MAA+C;QAChE,IAAI,CAAC,MAAM,GAAG,MAAM,aAAN,MAAM,cAAN,MAAM,GAAI,qDAA6C,CAAC;IACxE,CAAC;IAEY,iBAAiB,CAAC,UAAsB;;YACnD,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,CAAC,UAAU,EAAE;gBAC9C,IAAI,UAAU,CAAC,KAAK,GAAG,SAAS,CAAC,SAAS,EAAE;oBAC1C,MAAM,WAAW,GAAG,IAAA,uCAA2B,EAAC,UAAU,CAAC,gBAAgB,CAAC,CAAC;oBAC7E,OAAO;wBACL,QAAQ,EAAE,SAAS,CAAC,QAAQ;wBAC5B,cAAc,EAAE,aAAa,SAAS,CAAC,KAAK,IAAI,UAAU,CAAC,SAAS,QAAQ,WAAW,EAAE;qBAC1F,CAAC;iBACH;aACF;QACH,CAAC;KAAA;CACF;AAlBD,4EAkBC"}
\ No newline at end of file
diff --git a/lib/cjs/providers/JiraTicketProvider.js b/lib/cjs/providers/JiraTicketProvider.js
index e7d9562..1574864 100644
--- a/lib/cjs/providers/JiraTicketProvider.js
+++ b/lib/cjs/providers/JiraTicketProvider.js
@@ -135,13 +135,13 @@ class JiraTicketProvider {
     generateTicketContent(errorGroup) {
         return __awaiter(this, void 0, void 0, function* () {
             const maxInstances = 10;
-            const summary = `[${errorGroup.type}] ${errorGroup.name}`;
-            let description = errorGroup.name +
-                '\n\nh3.Frequency' +
-                `${errorGroup.count} ${errorGroup.countType} per day` +
-                '\n\nh3.Instances';
+            const summary = `[${errorGroup.type}] [${errorGroup.sourceName}] ${errorGroup.name}`;
+            let description = `{noformat}${errorGroup.name}{noformat}` +
+                '\nh4.Priority Reason\n' +
+                `${errorGroup.priorityReason}` +
+                '\nh4.Instances\n';
             for (const instance of errorGroup.instances.slice(0, maxInstances)) {
-                description += `${instance.name}\n\nTroubleshoot at: [${instance.debugUrl}]`;
+                description += `{noformat}${instance.name}{noformat}\n\nTroubleshoot at: [${instance.debugUrl}]`;
             }
             if (errorGroup.instances.length > 10) {
                 const additional = (errorGroup.instances.length - maxInstances);
@@ -152,7 +152,12 @@ class JiraTicketProvider {
                 summary,
                 description,
                 priority: this.config.ticket.priorityMap[errorGroup.priority],
-                labels: ['error_sync', `error:${errorGroup.clientId}`],
+                labels: [
+                    'error_sync',
+                    `error:${errorGroup.clientId}`,
+                    errorGroup.sourceName,
+                    errorGroup.type,
+                ],
             };
         });
     }
diff --git a/lib/cjs/providers/JiraTicketProvider.js.map b/lib/cjs/providers/JiraTicketProvider.js.map
index d348d4e..55e9ab2 100644
--- a/lib/cjs/providers/JiraTicketProvider.js.map
+++ b/lib/cjs/providers/JiraTicketProvider.js.map
@@ -1 +1 @@
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\ No newline at end of file
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\ No newline at end of file
diff --git a/lib/cjs/providers/NewRelicServerErrorProvider.js b/lib/cjs/providers/NewRelicServerErrorProvider.js
index de64fbe..e12c6c0 100644
--- a/lib/cjs/providers/NewRelicServerErrorProvider.js
+++ b/lib/cjs/providers/NewRelicServerErrorProvider.js
@@ -53,6 +53,7 @@ class NewRelicServerErrorProvider {
                             newRelicError.type = models_1.ErrorType.SERVER;
                             newRelicError.count = (newRelicError.uniqueCount > 0 ? newRelicError.uniqueCount : newRelicError.count);
                             newRelicError.countType = newRelicError.uniqueCount > 0 ? models_1.ErrorCountType.USERS : models_1.ErrorCountType.TRX;
+                            newRelicError.countPeriodHours = hoursBack;
                         });
                         const appId = newRelicError.max;
                         const filters = [{
diff --git a/lib/cjs/providers/NewRelicServerErrorProvider.js.map b/lib/cjs/providers/NewRelicServerErrorProvider.js.map
index 935450a..e340427 100644
--- a/lib/cjs/providers/NewRelicServerErrorProvider.js.map
+++ b/lib/cjs/providers/NewRelicServerErrorProvider.js.map
@@ -1 +1 @@
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\ No newline at end of file
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\ No newline at end of file
diff --git a/lib/cjs/providers/OpsGenieAlertProvider.d.ts b/lib/cjs/providers/OpsGenieAlertProvider.d.ts
index d216691..7e85524 100644
--- a/lib/cjs/providers/OpsGenieAlertProvider.d.ts
+++ b/lib/cjs/providers/OpsGenieAlertProvider.d.ts
@@ -8,7 +8,7 @@ export declare type OpsGenieAlertProviderConfig = {
 export declare class OpsGenieAlertProvider implements AlertProviderInterface {
     private config;
     constructor(config: OpsGenieAlertProviderConfig);
-    findAlert(clientId: string): Promise<Alert>;
+    findAlert(clientId: string): Promise<Alert | undefined>;
     createAlert(alertContent: AlertContent): Promise<Alert>;
     updateAlert(alert: Alert): Promise<Alert>;
     generateAlertContent(errorGroup: ErrorGroup): Promise<AlertContent>;
diff --git a/lib/cjs/providers/OpsGenieAlertProvider.js b/lib/cjs/providers/OpsGenieAlertProvider.js
index 5a0eaa5..5346327 100644
--- a/lib/cjs/providers/OpsGenieAlertProvider.js
+++ b/lib/cjs/providers/OpsGenieAlertProvider.js
@@ -38,18 +38,34 @@ class OpsGenieAlertProvider {
                     identifier: clientId,
                     identifierType: 'alias',
                 }, (error, response) => {
-                    return (error ? reject(error) : resolve(response.data));
+                    if (!error) {
+                        return resolve(response.data);
+                    }
+                    else if (error.httpStatusCode === 404) {
+                        return resolve(undefined);
+                    }
+                    else if (error instanceof Error) {
+                        return reject(error);
+                    }
+                    else {
+                        return reject(new Error(error.message || error));
+                    }
                 });
             });
-            return {
-                id: clientId,
-                clientId,
-                summary: opsgenieAlert.message,
-                description: opsgenieAlert.description,
-                priority: opsgenieAlert.priority,
-                labels: [],
-                ticketUrl: opsgenieAlert.details['Ticket Link'],
-            };
+            if (!opsgenieAlert) {
+                return undefined;
+            }
+            else {
+                return {
+                    id: clientId,
+                    clientId,
+                    summary: opsgenieAlert.message,
+                    description: opsgenieAlert.description,
+                    priority: opsgenieAlert.priority,
+                    labels: [],
+                    ticketUrl: opsgenieAlert.details['Ticket Link'],
+                };
+            }
         });
     }
     createAlert(alertContent) {
@@ -89,7 +105,7 @@ class OpsGenieAlertProvider {
     generateAlertContent(errorGroup) {
         var _a;
         return __awaiter(this, void 0, void 0, function* () {
-            const summary = `[BUG] ${errorGroup.name}`.substr(0, 130);
+            const summary = `[${errorGroup.type}] [${errorGroup.sourceName}] ${errorGroup.name}`.substr(0, 130);
             return {
                 clientId: errorGroup.clientId,
                 summary,
diff --git a/lib/cjs/providers/OpsGenieAlertProvider.js.map b/lib/cjs/providers/OpsGenieAlertProvider.js.map
index f2f9e51..118a806 100644
--- a/lib/cjs/providers/OpsGenieAlertProvider.js.map
+++ b/lib/cjs/providers/OpsGenieAlertProvider.js.map
@@ -1 +1 @@
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\ No newline at end of file
+{"version":3,"file":"OpsGenieAlertProvider.js","sourceRoot":"","sources":["../../../src/providers/OpsGenieAlertProvider.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;AAAA,sCAA2E;AAE3E,gEAAoC;AAQpC,MAAa,qBAAqB;IAGhC,YAAY,MAAmC;QAC7C,IAAI,CAAC,MAAM,GAAG,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,CAAC,CAAC;QAEjD,sBAAQ,CAAC,SAAS,CAAC;YACjB,OAAO,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;SAC5B,CAAC,CAAC;QAGH,IAAI,CAAC,IAAI,CAAC,MAAM,CAAC,WAAW,EAAE;YAC5B,IAAI,CAAC,MAAM,CAAC,WAAW,GAAG;gBACxB,CAAC,sBAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,sBAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,sBAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,sBAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,sBAAa,CAAC,EAAE,CAAC,EAAE,IAAI;aACzB,CAAC;SACH;IACH,CAAC;IAEY,SAAS,CAAC,QAAgB;;YACrC,MAAM,aAAa,GAAQ,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC/D,sBAAQ,CAAC,OAAO,CAAC,GAAG,CAAC;oBACnB,UAAU,EAAE,QAAQ;oBACpB,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,IAAI,CAAC,KAAK,EAAE;wBACV,OAAO,OAAO,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAC;qBAC/B;yBAAM,IAAI,KAAK,CAAC,cAAc,KAAK,GAAG,EAAE;wBACvC,OAAO,OAAO,CAAC,SAAS,CAAC,CAAC;qBAC3B;yBAAM,IAAI,KAAK,YAAY,KAAK,EAAE;wBACjC,OAAO,MAAM,CAAC,KAAK,CAAC,CAAC;qBACtB;yBAAM;wBACL,OAAO,MAAM,CAAC,IAAI,KAAK,CAAC,KAAK,CAAC,OAAO,IAAI,KAAK,CAAC,CAAC,CAAC;qBAClD;gBACH,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,IAAI,CAAC,aAAa,EAAE;gBAClB,OAAO,SAAS,CAAC;aAClB;iBAAM;gBACL,OAAO;oBACL,EAAE,EAAE,QAAQ;oBACZ,QAAQ;oBACR,OAAO,EAAE,aAAa,CAAC,OAAO;oBAC9B,WAAW,EAAE,aAAa,CAAC,WAAW;oBACtC,QAAQ,EAAE,aAAa,CAAC,QAAQ;oBAChC,MAAM,EAAE,EAAE;oBACV,SAAS,EAAE,aAAa,CAAC,OAAO,CAAC,aAAa,CAAC;iBAChD,CAAA;aACF;QACH,CAAC;KAAA;IAEY,WAAW,CAAC,YAA0B;;YACjD,MAAM,QAAQ,GAAG,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,YAAY,CAAC,QAAQ,CAAC,CAAC;YAEhE,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,sBAAQ,CAAC,OAAO,CAAC,MAAM,CAAC;oBACtB,OAAO,EAAE,YAAY,CAAC,OAAO;oBAC7B,WAAW,EAAE,YAAY,CAAC,WAAW;oBACrC,KAAK,EAAE,YAAY,CAAC,QAAQ;oBAC5B,QAAQ,EAAE,QAAQ;oBAClB,OAAO,EAAE;wBACP,aAAa,EAAE,YAAY,CAAC,SAAS;qBACtC;iBACF,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,MAAM,CAAC,MAAM,CAAC,YAAY,EAAE;gBACjC,EAAE,EAAE,YAAY,CAAC,QAAQ;aAC1B,CAAC,CAAA;QACJ,CAAC;KAAA;IAEY,WAAW,CAAC,KAAY;;YAEnC,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,sBAAQ,CAAC,OAAO,CAAC,KAAK,CAAC;oBACrB,UAAU,EAAE,KAAK,CAAC,QAAQ;oBAC1B,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,IAAI,CAAC,WAAW,CAAC,KAAK,CAAC,CAAC;QACjC,CAAC;KAAA;IAEY,oBAAoB,CAAC,UAAsB;;;YACtD,MAAM,OAAO,GAAG,IAAI,UAAU,CAAC,IAAI,MAAM,UAAU,CAAC,UAAU,KAAK,UAAU,CAAC,IAAI,EAAE,CAAC,MAAM,CAAC,CAAC,EAAE,GAAG,CAAC,CAAC;YAEpG,OAAO;gBACL,QAAQ,EAAE,UAAU,CAAC,QAAQ;gBAC7B,OAAO;gBACP,WAAW,EAAE,UAAU,CAAC,IAAI;gBAC5B,QAAQ,EAAE,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,UAAU,CAAC,QAAQ,CAAC;gBACtD,MAAM,EAAE,EAAE;gBACV,SAAS,EAAE,MAAA,UAAU,CAAC,MAAM,0CAAE,GAAG;aAClC,CAAA;;KACF;CACF;AAvGD,sDAuGC"}
\ No newline at end of file
diff --git a/lib/cjs/providers/S3CacheProvider.js b/lib/cjs/providers/S3CacheProvider.js
index 8b9cb0b..0c1aa92 100644
--- a/lib/cjs/providers/S3CacheProvider.js
+++ b/lib/cjs/providers/S3CacheProvider.js
@@ -13,7 +13,6 @@ var __importDefault = (this && this.__importDefault) || function (mod) {
 };
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.S3CacheProvider = void 0;
-const models_1 = require("../models");
 const aws_sdk_1 = __importDefault(require("aws-sdk"));
 class S3CacheProvider {
     constructor(config) {
@@ -41,7 +40,7 @@ class S3CacheProvider {
     saveAllCaches() {
         return __awaiter(this, void 0, void 0, function* () {
             for (const cacheName in this.caches) {
-                yield this.setCache(models_1.CacheName[cacheName], this.caches[cacheName]);
+                yield this.setCache(cacheName, this.caches[cacheName]);
             }
         });
     }
@@ -67,7 +66,6 @@ class S3CacheProvider {
     }
     setCache(name, data) {
         return __awaiter(this, void 0, void 0, function* () {
-            console.log('Saving', data);
             const s3 = new aws_sdk_1.default.S3();
             const params = {
                 Bucket: this.config.bucket,
diff --git a/lib/cjs/providers/S3CacheProvider.js.map b/lib/cjs/providers/S3CacheProvider.js.map
index 3a666bb..bf0816a 100644
--- a/lib/cjs/providers/S3CacheProvider.js.map
+++ b/lib/cjs/providers/S3CacheProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"S3CacheProvider.js","sourceRoot":"","sources":["../../../src/providers/S3CacheProvider.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;AAAA,sCAAsC;AAEtC,sDAA0B;AAQ1B,MAAa,eAAe;IAI1B,YAAmB,MAA6B;QAFxC,WAAM,GAAwB,EAAE,CAAC;QAGvC,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAErB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACtB,iBAAG,CAAC,MAAM,CAAC,MAAM,CAAC,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE,CAAC,CAAC;SACnD;IACH,CAAC;IAEY,SAAS,CAAI,EAAU,EAAE,SAAoB;;YACxD,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,OAAO,KAAK,CAAC,EAAE,CAAC,CAAC;QACnB,CAAC;KAAA;IAEY,SAAS,CAAI,EAAU,EAAE,KAAQ,EAAE,SAAoB,EAAE,SAAS,GAAG,KAAK;;YACrF,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,KAAK,CAAC,EAAE,CAAC,GAAG,KAAK,CAAC;YAElB,IAAI,SAAS,EAAE;gBACb,OAAO,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,EAAE,KAAK,CAAC,CAAC;aAC9C;QACH,CAAC;KAAA;IAEY,aAAa;;YACxB,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,EAAE;gBACnC,MAAM,IAAI,CAAC,QAAQ,CAAC,kBAAS,CAAC,SAAS,CAAC,EAAE,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,CAAC,CAAC;aACnE;QACH,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe;;YACpC,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,cAAc,CAAC,IAAI,CAAC,IAAI,CAAC,MAAM,EAAE,IAAI,CAAC,EAAE;gBAC5D,MAAM,EAAE,GAAG,IAAI,iBAAG,CAAC,EAAE,EAAE,CAAC;gBACxB,MAAM,MAAM,GAAG;oBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;oBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;iBAC5C,CAAC;gBAEF,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,GAAG,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;oBACxD,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,IAAI,EAAE,EAAE;wBACjC,IAAI,GAAG,EAAE;4BACP,OAAO,GAAG,CAAC,UAAU,KAAK,GAAG,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC;yBAC3D;wBAED,OAAO,OAAO,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,IAAI,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAC,CAAC,CAAC;oBAC1D,CAAC,CAAC,CAAC;gBACL,CAAC,CAAC,CAAC;aACJ;YAED,OAAO,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,CAAC;QAC3B,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe,EAAE,IAAsB;;YAC5D,OAAO,CAAC,GAAG,CAAC,QAAQ,EAAE,IAAI,CAAC,CAAC;YAC5B,MAAM,EAAE,GAAG,IAAI,iBAAG,CAAC,EAAE,EAAE,CAAC;YACxB,MAAM,MAAM,GAAG;gBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;gBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;gBAC3C,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,IAAI,CAAC;gBAC1B,WAAW,EAAE,iCAAiC;aAC/C,CAAC;YAEF,OAAO,IAAI,OAAO,CAAO,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC3C,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,EAAE,CAAC,GAAG,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC;YAC/D,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF;AApED,0CAoEC"}
\ No newline at end of file
+{"version":3,"file":"S3CacheProvider.js","sourceRoot":"","sources":["../../../src/providers/S3CacheProvider.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;AAEA,sDAA0B;AAQ1B,MAAa,eAAe;IAI1B,YAAmB,MAA6B;QAFxC,WAAM,GAAwB,EAAE,CAAC;QAGvC,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAErB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACtB,iBAAG,CAAC,MAAM,CAAC,MAAM,CAAC,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE,CAAC,CAAC;SACnD;IACH,CAAC;IAEY,SAAS,CAAI,EAAU,EAAE,SAAoB;;YACxD,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,OAAO,KAAK,CAAC,EAAE,CAAC,CAAC;QACnB,CAAC;KAAA;IAEY,SAAS,CAAI,EAAU,EAAE,KAAQ,EAAE,SAAoB,EAAE,SAAS,GAAG,KAAK;;YACrF,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,KAAK,CAAC,EAAE,CAAC,GAAG,KAAK,CAAC;YAElB,IAAI,SAAS,EAAE;gBACb,OAAO,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,EAAE,KAAK,CAAC,CAAC;aAC9C;QACH,CAAC;KAAA;IAEY,aAAa;;YACxB,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,EAAE;gBACnC,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAsB,EAAE,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,CAAC,CAAC;aACrE;QACH,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe;;YACpC,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,cAAc,CAAC,IAAI,CAAC,IAAI,CAAC,MAAM,EAAE,IAAI,CAAC,EAAE;gBAC5D,MAAM,EAAE,GAAG,IAAI,iBAAG,CAAC,EAAE,EAAE,CAAC;gBACxB,MAAM,MAAM,GAAG;oBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;oBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;iBAC5C,CAAC;gBAEF,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,GAAG,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;oBACxD,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,IAAI,EAAE,EAAE;wBACjC,IAAI,GAAG,EAAE;4BACP,OAAO,GAAG,CAAC,UAAU,KAAK,GAAG,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC;yBAC3D;wBAED,OAAO,OAAO,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,IAAI,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAC,CAAC,CAAC;oBAC1D,CAAC,CAAC,CAAC;gBACL,CAAC,CAAC,CAAC;aACJ;YAED,OAAO,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,CAAC;QAC3B,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe,EAAE,IAAsB;;YAC5D,MAAM,EAAE,GAAG,IAAI,iBAAG,CAAC,EAAE,EAAE,CAAC;YACxB,MAAM,MAAM,GAAG;gBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;gBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;gBAC3C,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,IAAI,CAAC;gBAC1B,WAAW,EAAE,iCAAiC;aAC/C,CAAC;YAEF,OAAO,IAAI,OAAO,CAAO,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC3C,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,EAAE,CAAC,GAAG,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC;YAC/D,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF;AAnED,0CAmEC"}
\ No newline at end of file
diff --git a/lib/cjs/util/ErrorUtil.d.ts b/lib/cjs/util/ErrorUtil.d.ts
new file mode 100644
index 0000000..48aae44
--- /dev/null
+++ b/lib/cjs/util/ErrorUtil.d.ts
@@ -0,0 +1,3 @@
+import { ErrorGroup } from "../models";
+export declare const getReadableErrorFrequency: (error: ErrorGroup) => string;
+export declare const getReadableErrorCountPeriod: (countPeriodHours: number) => string;
diff --git a/lib/cjs/util/ErrorUtil.js b/lib/cjs/util/ErrorUtil.js
new file mode 100644
index 0000000..ac4c52d
--- /dev/null
+++ b/lib/cjs/util/ErrorUtil.js
@@ -0,0 +1,26 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.getReadableErrorCountPeriod = exports.getReadableErrorFrequency = void 0;
+const getReadableErrorFrequency = (error) => {
+    let countPeriod = (0, exports.getReadableErrorCountPeriod)(error.countPeriodHours);
+    return `${error.count} ${error.countType} ${countPeriod}`;
+};
+exports.getReadableErrorFrequency = getReadableErrorFrequency;
+const getReadableErrorCountPeriod = (countPeriodHours) => {
+    if (countPeriodHours === 1) {
+        return '1 hour';
+    }
+    else if (countPeriodHours < 24) {
+        return `${countPeriodHours} hours`;
+    }
+    const days = Math.floor(countPeriodHours / 24);
+    const hours = countPeriodHours % 24;
+    if (hours === 0) {
+        return (days > 1 ? `${days} days` : 'day');
+    }
+    else {
+        return `${days}d ${hours}h`;
+    }
+};
+exports.getReadableErrorCountPeriod = getReadableErrorCountPeriod;
+//# sourceMappingURL=ErrorUtil.js.map
\ No newline at end of file
diff --git a/lib/cjs/util/ErrorUtil.js.map b/lib/cjs/util/ErrorUtil.js.map
new file mode 100644
index 0000000..508e76e
--- /dev/null
+++ b/lib/cjs/util/ErrorUtil.js.map
@@ -0,0 +1 @@
+{"version":3,"file":"ErrorUtil.js","sourceRoot":"","sources":["../../../src/util/ErrorUtil.ts"],"names":[],"mappings":";;;AAEO,MAAM,yBAAyB,GAAG,CAAC,KAAiB,EAAE,EAAE;IAC7D,IAAI,WAAW,GAAG,IAAA,mCAA2B,EAAC,KAAK,CAAC,gBAAgB,CAAC,CAAC;IACtE,OAAO,GAAG,KAAK,CAAC,KAAK,IAAI,KAAK,CAAC,SAAS,IAAI,WAAW,EAAE,CAAC;AAC5D,CAAC,CAAA;AAHY,QAAA,yBAAyB,6BAGrC;AAGM,MAAM,2BAA2B,GAAG,CAAC,gBAAwB,EAAE,EAAE;IACtE,IAAI,gBAAgB,KAAK,CAAC,EAAE;QAC1B,OAAO,QAAQ,CAAC;KACjB;SAAM,IAAI,gBAAgB,GAAG,EAAE,EAAE;QAChC,OAAO,GAAG,gBAAgB,QAAQ,CAAC;KACpC;IAED,MAAM,IAAI,GAAG,IAAI,CAAC,KAAK,CAAC,gBAAgB,GAAG,EAAE,CAAC,CAAC;IAC/C,MAAM,KAAK,GAAG,gBAAgB,GAAG,EAAE,CAAC;IAEpC,IAAI,KAAK,KAAK,CAAC,EAAE;QACf,OAAO,CAAC,IAAI,GAAG,CAAC,CAAC,CAAC,CAAC,GAAG,IAAI,OAAO,CAAC,CAAC,CAAC,KAAK,CAAC,CAAC;KAC5C;SAAM;QACL,OAAO,GAAG,IAAI,KAAK,KAAK,GAAG,CAAC;KAC7B;AACH,CAAC,CAAA;AAfY,QAAA,2BAA2B,+BAevC"}
\ No newline at end of file
diff --git a/lib/esm/Synchronizer.js b/lib/esm/Synchronizer.js
index 13ebbdf..17eda96 100644
--- a/lib/esm/Synchronizer.js
+++ b/lib/esm/Synchronizer.js
@@ -31,25 +31,14 @@ export class Synchronizer {
                 exitCode: 0
             };
             try {
-                const errorPromises = this.config.errors.map((errorConfig) => __awaiter(this, void 0, void 0, function* () {
-                    try {
-                        this.runForErrorProvider(errorConfig, finalResult);
-                    }
-                    catch (e) {
-                        finalResult.exitCode = 1;
-                        finalResult.errors.push({
-                            message: e.message || e,
-                        });
-                        console.error(e);
-                    }
-                }));
+                const errorPromises = yield this.config.errors.map((errorConfig) => this.runForErrorProvider(errorConfig, finalResult));
                 const providerResults = yield Promise.allSettled(errorPromises);
                 for (const [index, providerResult] of providerResults.entries()) {
                     if (providerResult.status === 'rejected') {
                         const providerName = this.config.errors[index].name;
-                        console.error('An unexpected exception occurred while trying to synchronize errors for the ' +
+                        console.error('An exception occurred while trying to synchronize errors for the ' +
                             `provider named "${providerName}":`, providerResult.reason);
-                        finalResult.exitCode = 2;
+                        finalResult.exitCode = 1;
                         finalResult.errors.push({
                             message: providerResult.reason.message || providerResult.reason,
                         });
@@ -57,17 +46,17 @@ export class Synchronizer {
                 }
             }
             catch (e) {
-                finalResult.exitCode = 3;
+                finalResult.exitCode = 2;
                 finalResult.errors.push({
                     message: e.message || e,
                 });
                 console.error('An unexpected exception occurred while running the error synchronizations', e);
             }
             try {
-                this.config.cacheProvider.saveAllCaches();
+                yield this.config.cacheProvider.saveAllCaches();
             }
             catch (e) {
-                finalResult.exitCode = 4;
+                finalResult.exitCode = 3;
                 finalResult.errors.push({
                     message: e.message || e,
                 });
@@ -75,7 +64,7 @@ export class Synchronizer {
             }
             if (finalResult.errors.length > 0) {
                 console.error('Some errors were not synchronized to the ticketing and/or alerting system. Please see errors above.');
-                finalResult.exitCode = finalResult.exitCode || 5;
+                finalResult.exitCode = finalResult.exitCode || 4;
             }
             return finalResult;
         });
@@ -87,7 +76,7 @@ export class Synchronizer {
             errors.forEach((error) => this.addToErrorGroups(error, errorGroups, errorConfig.name));
             for (const errorGroup of errorGroups) {
                 try {
-                    this.syncErrorGroup(errorGroup, errorConfig);
+                    yield this.syncErrorGroup(errorGroup, errorConfig);
                     result.completedErrorGroups.push(errorGroup);
                 }
                 catch (e) {
@@ -104,7 +93,9 @@ export class Synchronizer {
     }
     syncErrorGroup(errorGroup, errorConfig) {
         return __awaiter(this, void 0, void 0, function* () {
-            errorGroup.priority = yield errorConfig.prioritizationProvider.determinePriority(errorGroup);
+            const { priority, priorityReason } = yield errorConfig.prioritizationProvider.determinePriority(errorGroup);
+            errorGroup.priority = priority;
+            errorGroup.priorityReason = priorityReason;
             errorGroup.ticket = yield this.config.cacheProvider.getObject(errorGroup.clientId, CacheName.Tickets);
             errorGroup.alert = yield this.config.cacheProvider.getObject(errorGroup.clientId, CacheName.Alerts);
             if (!errorGroup.ticket) {
@@ -125,7 +116,7 @@ export class Synchronizer {
                 errorGroup.ticket = yield this.config.ticketProvider.reopenTicket(errorGroup.ticket);
                 isTicketReopened = true;
             }
-            this.config.cacheProvider.setObject(errorGroup.ticket.id, errorGroup.ticket, CacheName.Tickets, false);
+            yield this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.ticket, CacheName.Tickets, false);
             if (!errorGroup.alert) {
                 errorGroup.alert = yield this.config.alertProvider.findAlert(errorGroup.clientId);
             }
@@ -136,24 +127,27 @@ export class Synchronizer {
                 Object.assign(errorGroup.alert, freshAlertContent);
                 errorGroup.alert = yield this.config.alertProvider.updateAlert(errorGroup.alert);
             }
-            this.config.cacheProvider.setObject(errorGroup.alert.id, errorGroup.alert, CacheName.Alerts, false);
+            yield this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.alert, CacheName.Alerts, false);
         });
     }
     createErrorGroup(error, sourceName) {
         const maxNameLength = 500;
-        error.name = `[${sourceName}] ${error.name}`.substr(0, maxNameLength);
+        error.name = error.name.substr(0, maxNameLength);
         let normalizedName = error.name;
         normalizedName = normalizedName.replace(/\.(js|jsx|ts|tsx|php|py|go|java|cpp|h|c|cs|ex|exs|rb)[:@]\d+/i, '.$1:XXX');
         normalizedName = normalizedName.replace(/(TypeError:\s*)/i, '');
-        const hash = crypto.createHash('md5').update(normalizedName).digest('hex');
+        const clientIdInput = `${sourceName}:${normalizedName}`;
+        const clientId = crypto.createHash('md5').update(clientIdInput).digest('hex');
         return {
             name: normalizedName,
             sourceName,
             type: error.type,
             priority: ErrorPriority.P5,
-            clientId: hash,
+            priorityReason: 'Unknown',
+            clientId,
             count: error.count,
             countType: error.countType,
+            countPeriodHours: error.countPeriodHours,
             ticket: null,
             alert: null,
             instances: [error],
diff --git a/lib/esm/Synchronizer.js.map b/lib/esm/Synchronizer.js.map
index 45b790f..c36ab71 100644
--- a/lib/esm/Synchronizer.js.map
+++ b/lib/esm/Synchronizer.js.map
@@ -1 +1 @@
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\ No newline at end of file
+{"version":3,"file":"Synchronizer.js","sourceRoot":"","sources":["../../src/Synchronizer.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,MAAM,MAAM,QAAQ,CAAC;AAC5B,OAAO,EAAuB,SAAS,EAAqB,aAAa,EAAyB,MAAM,UAAU,CAAC;AAQnH,OAAO,EAAE,gCAAgC,EAAE,MAAM,aAAa,CAAC;AA4B/D,MAAM,OAAO,YAAY;IAGvB,YAAmB,MAA0B;;QAC3C,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAGrB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,MAAM,KAAK,CAAC,EAAE;YACnC,MAAM,IAAI,KAAK,CAAC,oEAAoE,CAAC,CAAC;SACvF;QAGD,KAAK,MAAM,QAAQ,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACzC,MAAA,QAAQ,CAAC,aAAa,oCAAtB,QAAQ,CAAC,aAAa,GAAK,EAAE,EAAC;YAC9B,MAAA,QAAQ,CAAC,SAAS,oCAAlB,QAAQ,CAAC,SAAS,GAAK,IAAI,EAAC;YAC5B,MAAA,QAAQ,CAAC,sBAAsB,oCAA/B,QAAQ,CAAC,sBAAsB,GAAK,IAAI,gCAAgC,EAAE,EAAC;SAC5E;IACH,CAAC;IAEY,GAAG;;YACd,MAAM,WAAW,GAAuB;gBACtC,oBAAoB,EAAE,EAAE;gBACxB,MAAM,EAAE,EAAE;gBACV,QAAQ,EAAE,CAAC;aACZ,CAAC;YAGF,IAAI;gBACF,MAAM,aAAa,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,WAAW,EAAE,EAAE,CAAC,IAAI,CAAC,mBAAmB,CAAC,WAAW,EAAE,WAAW,CAAC,CAAC,CAAC;gBAGxH,MAAM,eAAe,GAAG,MAAM,OAAO,CAAC,UAAU,CAAC,aAAa,CAAC,CAAC;gBAChE,KAAK,MAAM,CAAC,KAAK,EAAE,cAAc,CAAC,IAAI,eAAe,CAAC,OAAO,EAAE,EAAE;oBAC/D,IAAI,cAAc,CAAC,MAAM,KAAK,UAAU,EAAE;wBACxC,MAAM,YAAY,GAAG,IAAI,CAAC,MAAM,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,IAAI,CAAC;wBACpD,OAAO,CAAC,KAAK,CAAC,mEAAmE;4BAC/E,mBAAmB,YAAY,IAAI,EAAE,cAAc,CAAC,MAAM,CAAC,CAAC;wBAC9D,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;wBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;4BACtB,OAAO,EAAE,cAAc,CAAC,MAAM,CAAC,OAAO,IAAI,cAAc,CAAC,MAAM;yBAChE,CAAC,CAAC;qBACJ;iBACF;aACF;YAAC,OAAO,CAAC,EAAE;gBACV,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;gBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;oBACtB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;iBACxB,CAAC,CAAC;gBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,EAAE,CAAC,CAAC,CAAC;aAC/F;YAGD,IAAI;gBACF,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,aAAa,EAAE,CAAC;aACjD;YAAC,OAAO,CAAC,EAAE;gBACV,WAAW,CAAC,QAAQ,GAAG,CAAC,CAAC;gBACzB,WAAW,CAAC,MAAM,CAAC,IAAI,CAAC;oBACtB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;iBACxB,CAAC,CAAC;gBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,EAAE,CAAC,CAAC,CAAC;aAC/F;YAED,IAAI,WAAW,CAAC,MAAM,CAAC,MAAM,GAAG,CAAC,EAAE;gBACjC,OAAO,CAAC,KAAK,CAAC,qGAAqG,CAAC,CAAC;gBACrH,WAAW,CAAC,QAAQ,GAAG,WAAW,CAAC,QAAQ,IAAI,CAAC,CAAC;aAClD;YAED,OAAO,WAAW,CAAC;QACrB,CAAC;KAAA;IAEa,mBAAmB,CAAC,WAA4C,EAAE,MAA0B;;YACxG,MAAM,MAAM,GAAG,MAAM,WAAW,CAAC,QAAQ,CAAC,SAAS,CAAC,WAAW,CAAC,aAAa,EAAE,WAAW,CAAC,SAAS,CAAC,CAAC;YACtG,MAAM,WAAW,GAAiB,EAAE,CAAC;YAGrC,MAAM,CAAC,OAAO,CAAC,CAAC,KAAK,EAAE,EAAE,CAAC,IAAI,CAAC,gBAAgB,CAAC,KAAK,EAAE,WAAW,EAAE,WAAW,CAAC,IAAI,CAAC,CAAC,CAAC;YAIvF,KAAK,MAAM,UAAU,IAAI,WAAW,EAAE;gBACpC,IAAI;oBACF,MAAM,IAAI,CAAC,cAAc,CAAC,UAAU,EAAE,WAAW,CAAC,CAAC;oBACnD,MAAM,CAAC,oBAAoB,CAAC,IAAI,CAAC,UAAU,CAAC,CAAC;iBAC9C;gBAAC,OAAO,CAAC,EAAE;oBACV,MAAM,CAAC,MAAM,CAAC,IAAI,CAAC;wBACjB,OAAO,EAAE,CAAC,CAAC,OAAO,IAAI,CAAC;wBACvB,UAAU;qBACX,CAAC,CAAC;oBAEH,OAAO,CAAC,KAAK,CAAC,2EAA2E,CAAC,CAAC;oBAC3F,OAAO,CAAC,KAAK,CAAC,gCAAgC,UAAU,CAAC,IAAI,oBAAoB,WAAW,CAAC,IAAI,GAAG,CAAC,CAAC;oBACtG,OAAO,CAAC,KAAK,CAAC,kCAAkC,EAAE,CAAC,CAAC,CAAC;iBACtD;aACF;QACH,CAAC;KAAA;IAEa,cAAc,CAAC,UAAsB,EAAE,WAA4C;;YAE/F,MAAM,EAAE,QAAQ,EAAE,cAAc,EAAE,GAAG,MAAM,WAAW,CAAC,sBAAsB,CAAC,iBAAiB,CAAC,UAAU,CAAC,CAAC;YAC5G,UAAU,CAAC,QAAQ,GAAG,QAAQ,CAAC;YAC/B,UAAU,CAAC,cAAc,GAAG,cAAc,CAAC;YAG3C,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,SAAS,CAAC,OAAO,CAAC,CAAC;YACtG,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,SAAS,CAAC,MAAM,CAAC,CAAC;YAIpG,IAAI,CAAC,UAAU,CAAC,MAAM,EAAE;gBACtB,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,UAAU,CAAC,UAAU,CAAC,QAAQ,CAAC,CAAC;aACtF;YAED,MAAM,kBAAkB,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,qBAAqB,CAAC,UAAU,CAAC,CAAC;YAC9F,MAAM,iBAAiB,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,oBAAoB,CAAC,UAAU,CAAC,CAAC;YAC3F,IAAI,gBAAgB,GAAG,KAAK,CAAC;YAG7B,IAAI,CAAC,UAAU,CAAC,MAAM,EAAE;gBACtB,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,kBAAkB,CAAC,CAAC;gBACtF,iBAAiB,CAAC,SAAS,GAAG,UAAU,CAAC,MAAM,CAAC,GAAG,CAAC;aACrD;iBAAM,IAAI,IAAI,CAAC,oBAAoB,CAAC,UAAU,CAAC,MAAM,EAAE,kBAAkB,CAAC,EAAE;gBAC3E,MAAM,CAAC,MAAM,CAAC,UAAU,CAAC,MAAM,EAAE,kBAAkB,CAAC,CAAC;gBACrD,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,UAAU,CAAC,MAAM,CAAC,CAAC;aACtF;YAGD,IAAI,IAAI,CAAC,uBAAuB,CAAC,UAAU,CAAC,MAAM,CAAC,EAAE;gBACnD,UAAU,CAAC,MAAM,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,cAAc,CAAC,YAAY,CAAC,UAAU,CAAC,MAAM,CAAC,CAAC;gBACrF,gBAAgB,GAAG,IAAI,CAAC;aACzB;YAED,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,EAAE,UAAU,CAAC,MAAM,EAAE,SAAS,CAAC,OAAO,EAAE,KAAK,CAAC,CAAC;YAI5G,IAAI,CAAC,UAAU,CAAC,KAAK,EAAE;gBACrB,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,SAAS,CAAC,UAAU,CAAC,QAAQ,CAAC,CAAC;aACnF;YAGD,IAAI,CAAC,UAAU,CAAC,KAAK,EAAE;gBACrB,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,WAAW,CAAC,iBAAiB,CAAC,CAAC;aACnF;iBAAM,IAAI,gBAAgB,IAAI,IAAI,CAAC,mBAAmB,CAAC,UAAU,CAAC,KAAK,EAAE,iBAAiB,CAAC,EAAE;gBAC5F,MAAM,CAAC,MAAM,CAAC,UAAU,CAAC,KAAK,EAAE,iBAAiB,CAAC,CAAC;gBACnD,UAAU,CAAC,KAAK,GAAG,MAAM,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,WAAW,CAAC,UAAU,CAAC,KAAK,CAAC,CAAC;aACl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\ No newline at end of file
diff --git a/lib/esm/interfaces/AlertProviderInterface.d.ts b/lib/esm/interfaces/AlertProviderInterface.d.ts
index 2111cda..86c1029 100644
--- a/lib/esm/interfaces/AlertProviderInterface.d.ts
+++ b/lib/esm/interfaces/AlertProviderInterface.d.ts
@@ -1,6 +1,6 @@
 import { ErrorGroup, Alert, AlertContent } from '../models';
 export interface AlertProviderInterface {
-    findAlert(clientId: string): Promise<Alert>;
+    findAlert(clientId: string): Promise<Alert | undefined>;
     createAlert(alertContent: AlertContent): Promise<Alert>;
     updateAlert(alert: Alert): Promise<Alert>;
     generateAlertContent(errorGroup: ErrorGroup): Promise<AlertContent>;
diff --git a/lib/esm/interfaces/PrioritizationProviderInterface.d.ts b/lib/esm/interfaces/PrioritizationProviderInterface.d.ts
index 2464163..d697ecf 100644
--- a/lib/esm/interfaces/PrioritizationProviderInterface.d.ts
+++ b/lib/esm/interfaces/PrioritizationProviderInterface.d.ts
@@ -1,4 +1,8 @@
 import { ErrorGroup, ErrorPriority } from '../models';
+export declare type ErrorPrioritizationResult = {
+    priority: ErrorPriority;
+    priorityReason: string;
+};
 export interface PrioritizationProviderInterface {
-    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority>;
+    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult>;
 }
diff --git a/lib/esm/models/Error.d.ts b/lib/esm/models/Error.d.ts
index c5a5934..a0e2dfe 100644
--- a/lib/esm/models/Error.d.ts
+++ b/lib/esm/models/Error.d.ts
@@ -8,28 +8,31 @@ export declare enum ErrorPriority {
     P5 = "P5"
 }
 export declare enum ErrorCountType {
-    USERS = "Users",
-    TRX = "Transactions"
+    USERS = "users",
+    TRX = "transactions"
 }
 export declare enum ErrorType {
-    CLIENT = "Client",
-    SERVER = "Server"
+    CLIENT = "client",
+    SERVER = "server"
 }
 export declare type Error = {
-    name: any;
-    type: any;
-    count: any;
-    countType: any;
-    debugUrl: any;
+    name: string;
+    type: ErrorType;
+    count: number;
+    countType: ErrorCountType;
+    countPeriodHours: number;
+    debugUrl: string;
 };
 export declare type ErrorGroup = {
     name: string;
     sourceName: string;
     type: ErrorType;
     priority: string;
+    priorityReason: string;
     clientId: string;
     count: number;
     countType: ErrorCountType;
+    countPeriodHours: number;
     ticket: Ticket;
     alert: Alert;
     instances: Error[];
diff --git a/lib/esm/models/Error.js b/lib/esm/models/Error.js
index 07df695..bdd726d 100644
--- a/lib/esm/models/Error.js
+++ b/lib/esm/models/Error.js
@@ -8,12 +8,12 @@ export var ErrorPriority;
 })(ErrorPriority || (ErrorPriority = {}));
 export var ErrorCountType;
 (function (ErrorCountType) {
-    ErrorCountType["USERS"] = "Users";
-    ErrorCountType["TRX"] = "Transactions";
+    ErrorCountType["USERS"] = "users";
+    ErrorCountType["TRX"] = "transactions";
 })(ErrorCountType || (ErrorCountType = {}));
 export var ErrorType;
 (function (ErrorType) {
-    ErrorType["CLIENT"] = "Client";
-    ErrorType["SERVER"] = "Server";
+    ErrorType["CLIENT"] = "client";
+    ErrorType["SERVER"] = "server";
 })(ErrorType || (ErrorType = {}));
 //# sourceMappingURL=Error.js.map
\ No newline at end of file
diff --git a/lib/esm/providers/ErrorCountPrioritizationProvider.d.ts b/lib/esm/providers/ErrorCountPrioritizationProvider.d.ts
index a767ea8..248bb95 100644
--- a/lib/esm/providers/ErrorCountPrioritizationProvider.d.ts
+++ b/lib/esm/providers/ErrorCountPrioritizationProvider.d.ts
@@ -1,5 +1,5 @@
 import { ErrorGroup, ErrorPriority } from '../models';
-import { PrioritizationProviderInterface } from '../interfaces';
+import { ErrorPrioritizationResult, PrioritizationProviderInterface } from '../interfaces';
 export declare type ErrorCountPrioritizationProviderThreshold = {
     threshold: number;
     priority: ErrorPriority;
@@ -18,5 +18,5 @@ export declare const DefaultErrorCountPrioritizationProviderConfig: {
 export declare class ErrorCountPrioritizationProvider implements PrioritizationProviderInterface {
     private config;
     constructor(config?: ErrorCountPrioritizationProviderConfig);
-    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority>;
+    determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult>;
 }
diff --git a/lib/esm/providers/ErrorCountPrioritizationProvider.js b/lib/esm/providers/ErrorCountPrioritizationProvider.js
index e94ef4d..882d9f4 100644
--- a/lib/esm/providers/ErrorCountPrioritizationProvider.js
+++ b/lib/esm/providers/ErrorCountPrioritizationProvider.js
@@ -8,6 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { ErrorPriority } from '../models';
+import { getReadableErrorCountPeriod } from "../util/ErrorUtil";
 export const DefaultErrorCountPrioritizationProviderConfig = {
     thresholds: [{
             threshold: 1,
@@ -39,7 +40,11 @@ export class ErrorCountPrioritizationProvider {
         return __awaiter(this, void 0, void 0, function* () {
             for (const threshold of this.config.thresholds) {
                 if (errorGroup.count < threshold.threshold) {
-                    return threshold.priority;
+                    const countPeriod = getReadableErrorCountPeriod(errorGroup.countPeriodHours);
+                    return {
+                        priority: threshold.priority,
+                        priorityReason: `Affecting ${threshold.label} ${errorGroup.countType} per ${countPeriod}`,
+                    };
                 }
             }
         });
diff --git a/lib/esm/providers/ErrorCountPrioritizationProvider.js.map b/lib/esm/providers/ErrorCountPrioritizationProvider.js.map
index 94c5b88..dce4b2d 100644
--- a/lib/esm/providers/ErrorCountPrioritizationProvider.js.map
+++ b/lib/esm/providers/ErrorCountPrioritizationProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"ErrorCountPrioritizationProvider.js","sourceRoot":"","sources":["../../../src/providers/ErrorCountPrioritizationProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAc,aAAa,EAAE,MAAM,WAAW,CAAC;AAatD,MAAM,CAAC,MAAM,6CAA6C,GAAG;IAC3D,UAAU,EAAE,CAAC;YAEX,SAAS,EAAE,CAAC;YACZ,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,GAAG;SACX,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,eAAe;SACvB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,MAAM,CAAC,gBAAgB;YAClC,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,OAAO;SACf,CAAC;CACH,CAAC;AAEF,MAAM,OAAO,gCAAgC;IAG3C,YAAmB,MAA+C;QAChE,IAAI,CAAC,MAAM,GAAG,MAAM,aAAN,MAAM,cAAN,MAAM,GAAI,6CAA6C,CAAC;IACxE,CAAC;IAEY,iBAAiB,CAAC,UAAsB;;YACnD,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,CAAC,UAAU,EAAE;gBAC9C,IAAI,UAAU,CAAC,KAAK,GAAG,SAAS,CAAC,SAAS,EAAE;oBAC1C,OAAO,SAAS,CAAC,QAAQ,CAAC;iBAC3B;aACF;QACH,CAAC;KAAA;CACF"}
\ No newline at end of file
+{"version":3,"file":"ErrorCountPrioritizationProvider.js","sourceRoot":"","sources":["../../../src/providers/ErrorCountPrioritizationProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAc,aAAa,EAAE,MAAM,WAAW,CAAC;AAEtD,OAAO,EAAE,2BAA2B,EAAE,MAAM,mBAAmB,CAAC;AAYhE,MAAM,CAAC,MAAM,6CAA6C,GAAG;IAC3D,UAAU,EAAE,CAAC;YAEX,SAAS,EAAE,CAAC;YACZ,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,GAAG;SACX,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,eAAe;SACvB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,EAAE;YACb,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,gBAAgB;SACxB,EAAE;YAED,SAAS,EAAE,MAAM,CAAC,gBAAgB;YAClC,QAAQ,EAAE,aAAa,CAAC,EAAE;YAC1B,KAAK,EAAE,OAAO;SACf,CAAC;CACH,CAAC;AAEF,MAAM,OAAO,gCAAgC;IAG3C,YAAmB,MAA+C;QAChE,IAAI,CAAC,MAAM,GAAG,MAAM,aAAN,MAAM,cAAN,MAAM,GAAI,6CAA6C,CAAC;IACxE,CAAC;IAEY,iBAAiB,CAAC,UAAsB;;YACnD,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,CAAC,UAAU,EAAE;gBAC9C,IAAI,UAAU,CAAC,KAAK,GAAG,SAAS,CAAC,SAAS,EAAE;oBAC1C,MAAM,WAAW,GAAG,2BAA2B,CAAC,UAAU,CAAC,gBAAgB,CAAC,CAAC;oBAC7E,OAAO;wBACL,QAAQ,EAAE,SAAS,CAAC,QAAQ;wBAC5B,cAAc,EAAE,aAAa,SAAS,CAAC,KAAK,IAAI,UAAU,CAAC,SAAS,QAAQ,WAAW,EAAE;qBAC1F,CAAC;iBACH;aACF;QACH,CAAC;KAAA;CACF"}
\ No newline at end of file
diff --git a/lib/esm/providers/JiraTicketProvider.js b/lib/esm/providers/JiraTicketProvider.js
index bffe854..2383f8f 100644
--- a/lib/esm/providers/JiraTicketProvider.js
+++ b/lib/esm/providers/JiraTicketProvider.js
@@ -129,13 +129,13 @@ export class JiraTicketProvider {
     generateTicketContent(errorGroup) {
         return __awaiter(this, void 0, void 0, function* () {
             const maxInstances = 10;
-            const summary = `[${errorGroup.type}] ${errorGroup.name}`;
-            let description = errorGroup.name +
-                '\n\nh3.Frequency' +
-                `${errorGroup.count} ${errorGroup.countType} per day` +
-                '\n\nh3.Instances';
+            const summary = `[${errorGroup.type}] [${errorGroup.sourceName}] ${errorGroup.name}`;
+            let description = `{noformat}${errorGroup.name}{noformat}` +
+                '\nh4.Priority Reason\n' +
+                `${errorGroup.priorityReason}` +
+                '\nh4.Instances\n';
             for (const instance of errorGroup.instances.slice(0, maxInstances)) {
-                description += `${instance.name}\n\nTroubleshoot at: [${instance.debugUrl}]`;
+                description += `{noformat}${instance.name}{noformat}\n\nTroubleshoot at: [${instance.debugUrl}]`;
             }
             if (errorGroup.instances.length > 10) {
                 const additional = (errorGroup.instances.length - maxInstances);
@@ -146,7 +146,12 @@ export class JiraTicketProvider {
                 summary,
                 description,
                 priority: this.config.ticket.priorityMap[errorGroup.priority],
-                labels: ['error_sync', `error:${errorGroup.clientId}`],
+                labels: [
+                    'error_sync',
+                    `error:${errorGroup.clientId}`,
+                    errorGroup.sourceName,
+                    errorGroup.type,
+                ],
             };
         });
     }
diff --git a/lib/esm/providers/JiraTicketProvider.js.map b/lib/esm/providers/JiraTicketProvider.js.map
index 8b59817..28aeff7 100644
--- a/lib/esm/providers/JiraTicketProvider.js.map
+++ b/lib/esm/providers/JiraTicketProvider.js.map
@@ -1 +1 @@
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\ No newline at end of file
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\ No newline at end of file
diff --git a/lib/esm/providers/NewRelicServerErrorProvider.js b/lib/esm/providers/NewRelicServerErrorProvider.js
index 0a1bdda..c6ccbe9 100644
--- a/lib/esm/providers/NewRelicServerErrorProvider.js
+++ b/lib/esm/providers/NewRelicServerErrorProvider.js
@@ -47,6 +47,7 @@ export class NewRelicServerErrorProvider {
                             newRelicError.type = ErrorType.SERVER;
                             newRelicError.count = (newRelicError.uniqueCount > 0 ? newRelicError.uniqueCount : newRelicError.count);
                             newRelicError.countType = newRelicError.uniqueCount > 0 ? ErrorCountType.USERS : ErrorCountType.TRX;
+                            newRelicError.countPeriodHours = hoursBack;
                         });
                         const appId = newRelicError.max;
                         const filters = [{
diff --git a/lib/esm/providers/NewRelicServerErrorProvider.js.map b/lib/esm/providers/NewRelicServerErrorProvider.js.map
index 7d78406..e76fb0e 100644
--- a/lib/esm/providers/NewRelicServerErrorProvider.js.map
+++ b/lib/esm/providers/NewRelicServerErrorProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"NewRelicServerErrorProvider.js","sourceRoot":"","sources":["../../../src/providers/NewRelicServerErrorProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAS,cAAc,EAAE,SAAS,EAAE,MAAM,WAAW,CAAC;AAE7D,OAAO,WAAW,MAAM,qBAAqB,CAAC;AAW9C,MAAM,OAAO,2BAA2B;IAItC,YAAmB,MAAyC;QAC1D,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;IACvB,CAAC;IAEY,SAAS,CAAC,SAAS,GAAE,EAAE,EAAE,KAAK,GAAG,IAAI;;YAChD,MAAM,IAAI,GAAG;;;;;;cAMH,SAAS;cACT,KAAK;KACd,CAAC;YAEF,OAAO,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACrC,WAAW,CAAC,QAAQ,CAAC,KAAK,CAAC,IAAI,EAAE,IAAI,CAAC,MAAM,CAAC,WAAW,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,EAAE;oBAClF,IAAI,KAAK,EAAE;wBACT,OAAO,MAAM,CAAC,KAAK,CAAC,CAAC;qBACtB;yBAAM,IAAI,QAAQ,CAAC,UAAU,IAAI,GAAG,EAAE;wBACrC,OAAO,MAAM,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAC;qBAC9B;yBAAM,IAAI,QAAQ,CAAC,UAAU,GAAG,GAAG,EAAE;wBACpC,OAAO,OAAO,CAAC,EAAE,CAAC,CAAC;qBACpB;yBAAM,IAAI,QAAQ,CAAC,IAAI,CAAC,KAAK,EAAE;wBAC9B,OAAO,MAAM,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC;qBAC3B;oBAED,MAAM,MAAM,GAAG,EAAE,CAAC;oBAElB,IAAI,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,aAAa,EAAE,EAAE;wBACpC,aAAa,CAAC,OAAO,CAAC,OAAO,CAAC,CAAC,GAAG,EAAE,EAAE;4BAEpC,KAAK,MAAM,IAAI,IAAI,GAAG,EAAE;gCACtB,aAAa,CAAC,IAAI,CAAC,GAAG,GAAG,CAAC,IAAI,CAAC,CAAC;6BACjC;4BAGD,aAAa,CAAC,IAAI,GAAG,SAAS,CAAC,MAAM,CAAC;4BACtC,aAAa,CAAC,KAAK,GAAG,CAAC,aAAa,CAAC,WAAW,GAAG,CAAC,CAAC,CAAC,CAAC,aAAa,CAAC,WAAW,CAAC,CAAC,CAAC,aAAa,CAAC,KAAK,CAAC,CAAC;4BACxG,aAAa,CAAC,SAAS,GAAG,aAAa,CAAC,WAAW,GAAG,CAAC,CAAC,CAAC,CAAC,cAAc,CAAC,KAAK,CAAC,CAAC,CAAC,cAAc,CAAC,GAAG,CAAC;wBACtG,CAAC,CAAC,CAAC;wBAGH,MAAM,KAAK,GAAG,aAAa,CAAC,GAAG,CAAC;wBAChC,MAAM,OAAO,GAAG,CAAC;gCACf,GAAG,EAAE,eAAe;gCACpB,KAAK,EAAE,aAAa,CAAC,IAAI;gCACzB,IAAI,EAAE,KAAK;6BACZ,CAAC,CAAC;wBACH,MAAM,cAAc,GAAG,kBAAkB,CAAC,IAAI,CAAC,SAAS,CAAC,OAAO,CAAC,CAAC,CAAC;wBACnE,aAAa,CAAC,QAAQ,GAAG,qCAAqC,KAAK,iBAAiB,aAAa,CAAC,GAAG,6GAA6G,cAAc,EAAE,CAAC;wBAEnO,MAAM,CAAC,IAAI,CAAC,aAAa,CAAC,CAAC;oBAC7B,CAAC,CAAC,CAAC;oBAEH,OAAO,CAAC,MAAM,CAAC,CAAC;gBAClB,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}
\ No newline at end of file
+{"version":3,"file":"NewRelicServerErrorProvider.js","sourceRoot":"","sources":["../../../src/providers/NewRelicServerErrorProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAS,cAAc,EAAE,SAAS,EAAE,MAAM,WAAW,CAAC;AAE7D,OAAO,WAAW,MAAM,qBAAqB,CAAC;AAW9C,MAAM,OAAO,2BAA2B;IAItC,YAAmB,MAAyC;QAC1D,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;IACvB,CAAC;IAEY,SAAS,CAAC,SAAS,GAAE,EAAE,EAAE,KAAK,GAAG,IAAI;;YAChD,MAAM,IAAI,GAAG;;;;;;cAMH,SAAS;cACT,KAAK;KACd,CAAC;YAEF,OAAO,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACrC,WAAW,CAAC,QAAQ,CAAC,KAAK,CAAC,IAAI,EAAE,IAAI,CAAC,MAAM,CAAC,WAAW,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,IAAI,EAAE,EAAE;oBAClF,IAAI,KAAK,EAAE;wBACT,OAAO,MAAM,CAAC,KAAK,CAAC,CAAC;qBACtB;yBAAM,IAAI,QAAQ,CAAC,UAAU,IAAI,GAAG,EAAE;wBACrC,OAAO,MAAM,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAC;qBAC9B;yBAAM,IAAI,QAAQ,CAAC,UAAU,GAAG,GAAG,EAAE;wBACpC,OAAO,OAAO,CAAC,EAAE,CAAC,CAAC;qBACpB;yBAAM,IAAI,QAAQ,CAAC,IAAI,CAAC,KAAK,EAAE;wBAC9B,OAAO,MAAM,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC;qBAC3B;oBAED,MAAM,MAAM,GAAG,EAAE,CAAC;oBAElB,IAAI,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,aAAa,EAAE,EAAE;wBACpC,aAAa,CAAC,OAAO,CAAC,OAAO,CAAC,CAAC,GAAG,EAAE,EAAE;4BAEpC,KAAK,MAAM,IAAI,IAAI,GAAG,EAAE;gCACtB,aAAa,CAAC,IAAI,CAAC,GAAG,GAAG,CAAC,IAAI,CAAC,CAAC;6BACjC;4BAGD,aAAa,CAAC,IAAI,GAAG,SAAS,CAAC,MAAM,CAAC;4BACtC,aAAa,CAAC,KAAK,GAAG,CAAC,aAAa,CAAC,WAAW,GAAG,CAAC,CAAC,CAAC,CAAC,aAAa,CAAC,WAAW,CAAC,CAAC,CAAC,aAAa,CAAC,KAAK,CAAC,CAAC;4BACxG,aAAa,CAAC,SAAS,GAAG,aAAa,CAAC,WAAW,GAAG,CAAC,CAAC,CAAC,CAAC,cAAc,CAAC,KAAK,CAAC,CAAC,CAAC,cAAc,CAAC,GAAG,CAAC;4BACpG,aAAa,CAAC,gBAAgB,GAAG,SAAS,CAAC;wBAC7C,CAAC,CAAC,CAAC;wBAGH,MAAM,KAAK,GAAG,aAAa,CAAC,GAAG,CAAC;wBAChC,MAAM,OAAO,GAAG,CAAC;gCACf,GAAG,EAAE,eAAe;gCACpB,KAAK,EAAE,aAAa,CAAC,IAAI;gCACzB,IAAI,EAAE,KAAK;6BACZ,CAAC,CAAC;wBACH,MAAM,cAAc,GAAG,kBAAkB,CAAC,IAAI,CAAC,SAAS,CAAC,OAAO,CAAC,CAAC,CAAC;wBACnE,aAAa,CAAC,QAAQ,GAAG,qCAAqC,KAAK,iBAAiB,aAAa,CAAC,GAAG,6GAA6G,cAAc,EAAE,CAAC;wBAEnO,MAAM,CAAC,IAAI,CAAC,aAAa,CAAC,CAAC;oBAC7B,CAAC,CAAC,CAAC;oBAEH,OAAO,CAAC,MAAM,CAAC,CAAC;gBAClB,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}
\ No newline at end of file
diff --git a/lib/esm/providers/OpsGenieAlertProvider.d.ts b/lib/esm/providers/OpsGenieAlertProvider.d.ts
index d216691..7e85524 100644
--- a/lib/esm/providers/OpsGenieAlertProvider.d.ts
+++ b/lib/esm/providers/OpsGenieAlertProvider.d.ts
@@ -8,7 +8,7 @@ export declare type OpsGenieAlertProviderConfig = {
 export declare class OpsGenieAlertProvider implements AlertProviderInterface {
     private config;
     constructor(config: OpsGenieAlertProviderConfig);
-    findAlert(clientId: string): Promise<Alert>;
+    findAlert(clientId: string): Promise<Alert | undefined>;
     createAlert(alertContent: AlertContent): Promise<Alert>;
     updateAlert(alert: Alert): Promise<Alert>;
     generateAlertContent(errorGroup: ErrorGroup): Promise<AlertContent>;
diff --git a/lib/esm/providers/OpsGenieAlertProvider.js b/lib/esm/providers/OpsGenieAlertProvider.js
index 467672d..d170b8a 100644
--- a/lib/esm/providers/OpsGenieAlertProvider.js
+++ b/lib/esm/providers/OpsGenieAlertProvider.js
@@ -32,18 +32,34 @@ export class OpsGenieAlertProvider {
                     identifier: clientId,
                     identifierType: 'alias',
                 }, (error, response) => {
-                    return (error ? reject(error) : resolve(response.data));
+                    if (!error) {
+                        return resolve(response.data);
+                    }
+                    else if (error.httpStatusCode === 404) {
+                        return resolve(undefined);
+                    }
+                    else if (error instanceof Error) {
+                        return reject(error);
+                    }
+                    else {
+                        return reject(new Error(error.message || error));
+                    }
                 });
             });
-            return {
-                id: clientId,
-                clientId,
-                summary: opsgenieAlert.message,
-                description: opsgenieAlert.description,
-                priority: opsgenieAlert.priority,
-                labels: [],
-                ticketUrl: opsgenieAlert.details['Ticket Link'],
-            };
+            if (!opsgenieAlert) {
+                return undefined;
+            }
+            else {
+                return {
+                    id: clientId,
+                    clientId,
+                    summary: opsgenieAlert.message,
+                    description: opsgenieAlert.description,
+                    priority: opsgenieAlert.priority,
+                    labels: [],
+                    ticketUrl: opsgenieAlert.details['Ticket Link'],
+                };
+            }
         });
     }
     createAlert(alertContent) {
@@ -83,7 +99,7 @@ export class OpsGenieAlertProvider {
     generateAlertContent(errorGroup) {
         var _a;
         return __awaiter(this, void 0, void 0, function* () {
-            const summary = `[BUG] ${errorGroup.name}`.substr(0, 130);
+            const summary = `[${errorGroup.type}] [${errorGroup.sourceName}] ${errorGroup.name}`.substr(0, 130);
             return {
                 clientId: errorGroup.clientId,
                 summary,
diff --git a/lib/esm/providers/OpsGenieAlertProvider.js.map b/lib/esm/providers/OpsGenieAlertProvider.js.map
index e644d02..e460463 100644
--- a/lib/esm/providers/OpsGenieAlertProvider.js.map
+++ b/lib/esm/providers/OpsGenieAlertProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"OpsGenieAlertProvider.js","sourceRoot":"","sources":["../../../src/providers/OpsGenieAlertProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAmC,aAAa,EAAE,MAAM,WAAW,CAAC;AAE3E,OAAO,QAAQ,MAAM,cAAc,CAAC;AAQpC,MAAM,OAAO,qBAAqB;IAGhC,YAAY,MAAmC;QAC7C,IAAI,CAAC,MAAM,GAAG,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,CAAC,CAAC;QAEjD,QAAQ,CAAC,SAAS,CAAC;YACjB,OAAO,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;SAC5B,CAAC,CAAC;QAGH,IAAI,CAAC,IAAI,CAAC,MAAM,CAAC,WAAW,EAAE;YAC5B,IAAI,CAAC,MAAM,CAAC,WAAW,GAAG;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;aACzB,CAAC;SACH;IACH,CAAC;IAEY,SAAS,CAAC,QAAgB;;YACrC,MAAM,aAAa,GAAQ,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC/D,QAAQ,CAAC,OAAO,CAAC,GAAG,CAAC;oBACnB,UAAU,EAAE,QAAQ;oBACpB,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAC,CAAC;gBAC1D,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO;gBACL,EAAE,EAAE,QAAQ;gBACZ,QAAQ;gBACR,OAAO,EAAE,aAAa,CAAC,OAAO;gBAC9B,WAAW,EAAE,aAAa,CAAC,WAAW;gBACtC,QAAQ,EAAE,aAAa,CAAC,QAAQ;gBAChC,MAAM,EAAE,EAAE;gBACV,SAAS,EAAE,aAAa,CAAC,OAAO,CAAC,aAAa,CAAC;aAChD,CAAA;QACH,CAAC;KAAA;IAEY,WAAW,CAAC,YAA0B;;YACjD,MAAM,QAAQ,GAAG,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,YAAY,CAAC,QAAQ,CAAC,CAAC;YAEhE,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,QAAQ,CAAC,OAAO,CAAC,MAAM,CAAC;oBACtB,OAAO,EAAE,YAAY,CAAC,OAAO;oBAC7B,WAAW,EAAE,YAAY,CAAC,WAAW;oBACrC,KAAK,EAAE,YAAY,CAAC,QAAQ;oBAC5B,QAAQ,EAAE,QAAQ;oBAClB,OAAO,EAAE;wBACP,aAAa,EAAE,YAAY,CAAC,SAAS;qBACtC;iBACF,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,MAAM,CAAC,MAAM,CAAC,YAAY,EAAE;gBACjC,EAAE,EAAE,YAAY,CAAC,QAAQ;aAC1B,CAAC,CAAA;QACJ,CAAC;KAAA;IAEY,WAAW,CAAC,KAAY;;YAEnC,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,QAAQ,CAAC,OAAO,CAAC,KAAK,CAAC;oBACrB,UAAU,EAAE,KAAK,CAAC,QAAQ;oBAC1B,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,IAAI,CAAC,WAAW,CAAC,KAAK,CAAC,CAAC;QACjC,CAAC;KAAA;IAEY,oBAAoB,CAAC,UAAsB;;;YACtD,MAAM,OAAO,GAAG,SAAS,UAAU,CAAC,IAAI,EAAE,CAAC,MAAM,CAAC,CAAC,EAAE,GAAG,CAAC,CAAC;YAE1D,OAAO;gBACL,QAAQ,EAAE,UAAU,CAAC,QAAQ;gBAC7B,OAAO;gBACP,WAAW,EAAE,UAAU,CAAC,IAAI;gBAC5B,QAAQ,EAAE,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,UAAU,CAAC,QAAQ,CAAC;gBACtD,MAAM,EAAE,EAAE;gBACV,SAAS,EAAE,MAAA,UAAU,CAAC,MAAM,0CAAE,GAAG;aAClC,CAAA;;KACF;CACF"}
\ No newline at end of file
+{"version":3,"file":"OpsGenieAlertProvider.js","sourceRoot":"","sources":["../../../src/providers/OpsGenieAlertProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAmC,aAAa,EAAE,MAAM,WAAW,CAAC;AAE3E,OAAO,QAAQ,MAAM,cAAc,CAAC;AAQpC,MAAM,OAAO,qBAAqB;IAGhC,YAAY,MAAmC;QAC7C,IAAI,CAAC,MAAM,GAAG,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,CAAC,CAAC;QAEjD,QAAQ,CAAC,SAAS,CAAC;YACjB,OAAO,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;SAC5B,CAAC,CAAC;QAGH,IAAI,CAAC,IAAI,CAAC,MAAM,CAAC,WAAW,EAAE;YAC5B,IAAI,CAAC,MAAM,CAAC,WAAW,GAAG;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;gBACxB,CAAC,aAAa,CAAC,EAAE,CAAC,EAAE,IAAI;aACzB,CAAC;SACH;IACH,CAAC;IAEY,SAAS,CAAC,QAAgB;;YACrC,MAAM,aAAa,GAAQ,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC/D,QAAQ,CAAC,OAAO,CAAC,GAAG,CAAC;oBACnB,UAAU,EAAE,QAAQ;oBACpB,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,IAAI,CAAC,KAAK,EAAE;wBACV,OAAO,OAAO,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAC;qBAC/B;yBAAM,IAAI,KAAK,CAAC,cAAc,KAAK,GAAG,EAAE;wBACvC,OAAO,OAAO,CAAC,SAAS,CAAC,CAAC;qBAC3B;yBAAM,IAAI,KAAK,YAAY,KAAK,EAAE;wBACjC,OAAO,MAAM,CAAC,KAAK,CAAC,CAAC;qBACtB;yBAAM;wBACL,OAAO,MAAM,CAAC,IAAI,KAAK,CAAC,KAAK,CAAC,OAAO,IAAI,KAAK,CAAC,CAAC,CAAC;qBAClD;gBACH,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,IAAI,CAAC,aAAa,EAAE;gBAClB,OAAO,SAAS,CAAC;aAClB;iBAAM;gBACL,OAAO;oBACL,EAAE,EAAE,QAAQ;oBACZ,QAAQ;oBACR,OAAO,EAAE,aAAa,CAAC,OAAO;oBAC9B,WAAW,EAAE,aAAa,CAAC,WAAW;oBACtC,QAAQ,EAAE,aAAa,CAAC,QAAQ;oBAChC,MAAM,EAAE,EAAE;oBACV,SAAS,EAAE,aAAa,CAAC,OAAO,CAAC,aAAa,CAAC;iBAChD,CAAA;aACF;QACH,CAAC;KAAA;IAEY,WAAW,CAAC,YAA0B;;YACjD,MAAM,QAAQ,GAAG,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,YAAY,CAAC,QAAQ,CAAC,CAAC;YAEhE,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,QAAQ,CAAC,OAAO,CAAC,MAAM,CAAC;oBACtB,OAAO,EAAE,YAAY,CAAC,OAAO;oBAC7B,WAAW,EAAE,YAAY,CAAC,WAAW;oBACrC,KAAK,EAAE,YAAY,CAAC,QAAQ;oBAC5B,QAAQ,EAAE,QAAQ;oBAClB,OAAO,EAAE;wBACP,aAAa,EAAE,YAAY,CAAC,SAAS;qBACtC;iBACF,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,MAAM,CAAC,MAAM,CAAC,YAAY,EAAE;gBACjC,EAAE,EAAE,YAAY,CAAC,QAAQ;aAC1B,CAAC,CAAA;QACJ,CAAC;KAAA;IAEY,WAAW,CAAC,KAAY;;YAEnC,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBACpC,QAAQ,CAAC,OAAO,CAAC,KAAK,CAAC;oBACrB,UAAU,EAAE,KAAK,CAAC,QAAQ;oBAC1B,cAAc,EAAE,OAAO;iBACxB,EAAE,CAAC,KAAK,EAAE,QAAQ,EAAE,EAAE;oBACrB,OAAO,CAAC,KAAK,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;gBACrD,CAAC,CAAC,CAAC;YACL,CAAC,CAAC,CAAC;YAEH,OAAO,IAAI,CAAC,WAAW,CAAC,KAAK,CAAC,CAAC;QACjC,CAAC;KAAA;IAEY,oBAAoB,CAAC,UAAsB;;;YACtD,MAAM,OAAO,GAAG,IAAI,UAAU,CAAC,IAAI,MAAM,UAAU,CAAC,UAAU,KAAK,UAAU,CAAC,IAAI,EAAE,CAAC,MAAM,CAAC,CAAC,EAAE,GAAG,CAAC,CAAC;YAEpG,OAAO;gBACL,QAAQ,EAAE,UAAU,CAAC,QAAQ;gBAC7B,OAAO;gBACP,WAAW,EAAE,UAAU,CAAC,IAAI;gBAC5B,QAAQ,EAAE,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,UAAU,CAAC,QAAQ,CAAC;gBACtD,MAAM,EAAE,EAAE;gBACV,SAAS,EAAE,MAAA,UAAU,CAAC,MAAM,0CAAE,GAAG;aAClC,CAAA;;KACF;CACF"}
\ No newline at end of file
diff --git a/lib/esm/providers/S3CacheProvider.js b/lib/esm/providers/S3CacheProvider.js
index b85cdd3..d9c871c 100644
--- a/lib/esm/providers/S3CacheProvider.js
+++ b/lib/esm/providers/S3CacheProvider.js
@@ -7,7 +7,6 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { CacheName } from '../models';
 import AWS from 'aws-sdk';
 export class S3CacheProvider {
     constructor(config) {
@@ -35,7 +34,7 @@ export class S3CacheProvider {
     saveAllCaches() {
         return __awaiter(this, void 0, void 0, function* () {
             for (const cacheName in this.caches) {
-                yield this.setCache(CacheName[cacheName], this.caches[cacheName]);
+                yield this.setCache(cacheName, this.caches[cacheName]);
             }
         });
     }
@@ -61,7 +60,6 @@ export class S3CacheProvider {
     }
     setCache(name, data) {
         return __awaiter(this, void 0, void 0, function* () {
-            console.log('Saving', data);
             const s3 = new AWS.S3();
             const params = {
                 Bucket: this.config.bucket,
diff --git a/lib/esm/providers/S3CacheProvider.js.map b/lib/esm/providers/S3CacheProvider.js.map
index c818abe..8161a99 100644
--- a/lib/esm/providers/S3CacheProvider.js.map
+++ b/lib/esm/providers/S3CacheProvider.js.map
@@ -1 +1 @@
-{"version":3,"file":"S3CacheProvider.js","sourceRoot":"","sources":["../../../src/providers/S3CacheProvider.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,WAAW,CAAC;AAEtC,OAAO,GAAG,MAAM,SAAS,CAAC;AAQ1B,MAAM,OAAO,eAAe;IAI1B,YAAmB,MAA6B;QAFxC,WAAM,GAAwB,EAAE,CAAC;QAGvC,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAErB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACtB,GAAG,CAAC,MAAM,CAAC,MAAM,CAAC,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE,CAAC,CAAC;SACnD;IACH,CAAC;IAEY,SAAS,CAAI,EAAU,EAAE,SAAoB;;YACxD,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,OAAO,KAAK,CAAC,EAAE,CAAC,CAAC;QACnB,CAAC;KAAA;IAEY,SAAS,CAAI,EAAU,EAAE,KAAQ,EAAE,SAAoB,EAAE,SAAS,GAAG,KAAK;;YACrF,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,KAAK,CAAC,EAAE,CAAC,GAAG,KAAK,CAAC;YAElB,IAAI,SAAS,EAAE;gBACb,OAAO,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,EAAE,KAAK,CAAC,CAAC;aAC9C;QACH,CAAC;KAAA;IAEY,aAAa;;YACxB,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,EAAE;gBACnC,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,SAAS,CAAC,EAAE,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,CAAC,CAAC;aACnE;QACH,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe;;YACpC,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,cAAc,CAAC,IAAI,CAAC,IAAI,CAAC,MAAM,EAAE,IAAI,CAAC,EAAE;gBAC5D,MAAM,EAAE,GAAG,IAAI,GAAG,CAAC,EAAE,EAAE,CAAC;gBACxB,MAAM,MAAM,GAAG;oBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;oBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;iBAC5C,CAAC;gBAEF,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,GAAG,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;oBACxD,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,IAAI,EAAE,EAAE;wBACjC,IAAI,GAAG,EAAE;4BACP,OAAO,GAAG,CAAC,UAAU,KAAK,GAAG,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC;yBAC3D;wBAED,OAAO,OAAO,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,IAAI,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAC,CAAC,CAAC;oBAC1D,CAAC,CAAC,CAAC;gBACL,CAAC,CAAC,CAAC;aACJ;YAED,OAAO,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,CAAC;QAC3B,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe,EAAE,IAAsB;;YAC5D,OAAO,CAAC,GAAG,CAAC,QAAQ,EAAE,IAAI,CAAC,CAAC;YAC5B,MAAM,EAAE,GAAG,IAAI,GAAG,CAAC,EAAE,EAAE,CAAC;YACxB,MAAM,MAAM,GAAG;gBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;gBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;gBAC3C,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,IAAI,CAAC;gBAC1B,WAAW,EAAE,iCAAiC;aAC/C,CAAC;YAEF,OAAO,IAAI,OAAO,CAAO,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC3C,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,EAAE,CAAC,GAAG,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC;YAC/D,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}
\ No newline at end of file
+{"version":3,"file":"S3CacheProvider.js","sourceRoot":"","sources":["../../../src/providers/S3CacheProvider.ts"],"names":[],"mappings":";;;;;;;;;AAEA,OAAO,GAAG,MAAM,SAAS,CAAC;AAQ1B,MAAM,OAAO,eAAe;IAI1B,YAAmB,MAA6B;QAFxC,WAAM,GAAwB,EAAE,CAAC;QAGvC,IAAI,CAAC,MAAM,GAAG,MAAM,CAAC;QAErB,IAAI,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE;YACtB,GAAG,CAAC,MAAM,CAAC,MAAM,CAAC,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM,EAAE,CAAC,CAAC;SACnD;IACH,CAAC;IAEY,SAAS,CAAI,EAAU,EAAE,SAAoB;;YACxD,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,OAAO,KAAK,CAAC,EAAE,CAAC,CAAC;QACnB,CAAC;KAAA;IAEY,SAAS,CAAI,EAAU,EAAE,KAAQ,EAAE,SAAoB,EAAE,SAAS,GAAG,KAAK;;YACrF,MAAM,KAAK,GAAG,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,CAAC,CAAC;YAC7C,KAAK,CAAC,EAAE,CAAC,GAAG,KAAK,CAAC;YAElB,IAAI,SAAS,EAAE;gBACb,OAAO,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAS,EAAE,KAAK,CAAC,CAAC;aAC9C;QACH,CAAC;KAAA;IAEY,aAAa;;YACxB,KAAK,MAAM,SAAS,IAAI,IAAI,CAAC,MAAM,EAAE;gBACnC,MAAM,IAAI,CAAC,QAAQ,CAAC,SAAsB,EAAE,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,CAAC,CAAC;aACrE;QACH,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe;;YACpC,IAAI,CAAC,MAAM,CAAC,SAAS,CAAC,cAAc,CAAC,IAAI,CAAC,IAAI,CAAC,MAAM,EAAE,IAAI,CAAC,EAAE;gBAC5D,MAAM,EAAE,GAAG,IAAI,GAAG,CAAC,EAAE,EAAE,CAAC;gBACxB,MAAM,MAAM,GAAG;oBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;oBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;iBAC5C,CAAC;gBAEF,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,GAAG,MAAM,IAAI,OAAO,CAAC,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;oBACxD,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,IAAI,EAAE,EAAE;wBACjC,IAAI,GAAG,EAAE;4BACP,OAAO,GAAG,CAAC,UAAU,KAAK,GAAG,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC;yBAC3D;wBAED,OAAO,OAAO,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,IAAI,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAC,CAAC,CAAC;oBAC1D,CAAC,CAAC,CAAC;gBACL,CAAC,CAAC,CAAC;aACJ;YAED,OAAO,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,CAAC;QAC3B,CAAC;KAAA;IAEa,QAAQ,CAAC,IAAe,EAAE,IAAsB;;YAC5D,MAAM,EAAE,GAAG,IAAI,GAAG,CAAC,EAAE,EAAE,CAAC;YACxB,MAAM,MAAM,GAAG;gBACb,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,MAAM;gBAC1B,GAAG,EAAE,GAAG,IAAI,CAAC,MAAM,CAAC,SAAS,GAAG,IAAI,OAAO;gBAC3C,IAAI,EAAE,IAAI,CAAC,SAAS,CAAC,IAAI,CAAC;gBAC1B,WAAW,EAAE,iCAAiC;aAC/C,CAAC;YAEF,OAAO,IAAI,OAAO,CAAO,CAAC,OAAO,EAAE,MAAM,EAAE,EAAE;gBAC3C,EAAE,CAAC,SAAS,CAAC,MAAM,EAAE,CAAC,GAAG,EAAE,EAAE,CAAC,GAAG,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,CAAC,OAAO,EAAE,CAAC,CAAC;YAC/D,CAAC,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}
\ No newline at end of file
diff --git a/lib/esm/util/ErrorUtil.d.ts b/lib/esm/util/ErrorUtil.d.ts
new file mode 100644
index 0000000..48aae44
--- /dev/null
+++ b/lib/esm/util/ErrorUtil.d.ts
@@ -0,0 +1,3 @@
+import { ErrorGroup } from "../models";
+export declare const getReadableErrorFrequency: (error: ErrorGroup) => string;
+export declare const getReadableErrorCountPeriod: (countPeriodHours: number) => string;
diff --git a/lib/esm/util/ErrorUtil.js b/lib/esm/util/ErrorUtil.js
new file mode 100644
index 0000000..0e3291f
--- /dev/null
+++ b/lib/esm/util/ErrorUtil.js
@@ -0,0 +1,21 @@
+export const getReadableErrorFrequency = (error) => {
+    let countPeriod = getReadableErrorCountPeriod(error.countPeriodHours);
+    return `${error.count} ${error.countType} ${countPeriod}`;
+};
+export const getReadableErrorCountPeriod = (countPeriodHours) => {
+    if (countPeriodHours === 1) {
+        return '1 hour';
+    }
+    else if (countPeriodHours < 24) {
+        return `${countPeriodHours} hours`;
+    }
+    const days = Math.floor(countPeriodHours / 24);
+    const hours = countPeriodHours % 24;
+    if (hours === 0) {
+        return (days > 1 ? `${days} days` : 'day');
+    }
+    else {
+        return `${days}d ${hours}h`;
+    }
+};
+//# sourceMappingURL=ErrorUtil.js.map
\ No newline at end of file
diff --git a/lib/esm/util/ErrorUtil.js.map b/lib/esm/util/ErrorUtil.js.map
new file mode 100644
index 0000000..a031df1
--- /dev/null
+++ b/lib/esm/util/ErrorUtil.js.map
@@ -0,0 +1 @@
+{"version":3,"file":"ErrorUtil.js","sourceRoot":"","sources":["../../../src/util/ErrorUtil.ts"],"names":[],"mappings":"AAEA,MAAM,CAAC,MAAM,yBAAyB,GAAG,CAAC,KAAiB,EAAE,EAAE;IAC7D,IAAI,WAAW,GAAG,2BAA2B,CAAC,KAAK,CAAC,gBAAgB,CAAC,CAAC;IACtE,OAAO,GAAG,KAAK,CAAC,KAAK,IAAI,KAAK,CAAC,SAAS,IAAI,WAAW,EAAE,CAAC;AAC5D,CAAC,CAAA;AAGD,MAAM,CAAC,MAAM,2BAA2B,GAAG,CAAC,gBAAwB,EAAE,EAAE;IACtE,IAAI,gBAAgB,KAAK,CAAC,EAAE;QAC1B,OAAO,QAAQ,CAAC;KACjB;SAAM,IAAI,gBAAgB,GAAG,EAAE,EAAE;QAChC,OAAO,GAAG,gBAAgB,QAAQ,CAAC;KACpC;IAED,MAAM,IAAI,GAAG,IAAI,CAAC,KAAK,CAAC,gBAAgB,GAAG,EAAE,CAAC,CAAC;IAC/C,MAAM,KAAK,GAAG,gBAAgB,GAAG,EAAE,CAAC;IAEpC,IAAI,KAAK,KAAK,CAAC,EAAE;QACf,OAAO,CAAC,IAAI,GAAG,CAAC,CAAC,CAAC,CAAC,GAAG,IAAI,OAAO,CAAC,CAAC,CAAC,KAAK,CAAC,CAAC;KAC5C;SAAM;QACL,OAAO,GAAG,IAAI,KAAK,KAAK,GAAG,CAAC;KAC7B;AACH,CAAC,CAAA"}
\ No newline at end of file
diff --git a/package.json b/package.json
index f8dd0fe..7dc5b39 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "error-sync-lib",
-  "version": "0.1.8",
+  "version": "0.1.9",
   "private": "true",
   "scripts": {
     "build": "yarn build:esm && yarn build:cjs",
diff --git a/src/Synchronizer.ts b/src/Synchronizer.ts
index 5b510a4..d9a93ab 100644
--- a/src/Synchronizer.ts
+++ b/src/Synchronizer.ts
@@ -63,34 +63,23 @@ export class Synchronizer {
 
     // run all error provider synchronizations in parallel
     try {
-      const errorPromises = this.config.errors.map(async (errorConfig) => {
-        try {
-          this.runForErrorProvider(errorConfig, finalResult);
-        } catch (e) {
-          finalResult.exitCode = 1;
-          finalResult.errors.push({
-            message: e.message || e,
-          });
-
-          console.error(e);
-        }
-      });
+      const errorPromises = await this.config.errors.map((errorConfig) => this.runForErrorProvider(errorConfig, finalResult));
 
       // check for any promise rejections from our error provider synchronizations
       const providerResults = await Promise.allSettled(errorPromises);
       for (const [index, providerResult] of providerResults.entries()) {
         if (providerResult.status === 'rejected') {
           const providerName = this.config.errors[index].name;
-          console.error('An unexpected exception occurred while trying to synchronize errors for the ' +
+          console.error('An exception occurred while trying to synchronize errors for the ' +
             `provider named "${providerName}":`, providerResult.reason);
-          finalResult.exitCode = 2;
+          finalResult.exitCode = 1;
           finalResult.errors.push({
             message: providerResult.reason.message || providerResult.reason,
           });
         }
       }
     } catch (e) {
-      finalResult.exitCode = 3;
+      finalResult.exitCode = 2;
       finalResult.errors.push({
         message: e.message || e,
       });
@@ -100,9 +89,9 @@ export class Synchronizer {
 
     // persist all cached data changes
     try {
-      this.config.cacheProvider.saveAllCaches();
+      await this.config.cacheProvider.saveAllCaches();
     } catch (e) {
-      finalResult.exitCode = 4;
+      finalResult.exitCode = 3;
       finalResult.errors.push({
         message: e.message || e,
       });
@@ -112,7 +101,7 @@ export class Synchronizer {
 
     if (finalResult.errors.length > 0) {
       console.error('Some errors were not synchronized to the ticketing and/or alerting system. Please see errors above.');
-      finalResult.exitCode = finalResult.exitCode || 5;
+      finalResult.exitCode = finalResult.exitCode || 4;
     }
 
     return finalResult;
@@ -129,7 +118,7 @@ export class Synchronizer {
     // is done because the ticket + alert has already been created and does not need to be updated.
     for (const errorGroup of errorGroups) {
       try {
-        this.syncErrorGroup(errorGroup, errorConfig);
+        await this.syncErrorGroup(errorGroup, errorConfig);
         result.completedErrorGroups.push(errorGroup);
       } catch (e) {
         result.errors.push({
@@ -145,7 +134,12 @@ export class Synchronizer {
   }
 
   private async syncErrorGroup(errorGroup: ErrorGroup, errorConfig: SynchronizerErrorProviderConfig) {
-    errorGroup.priority = await errorConfig.prioritizationProvider.determinePriority(errorGroup);
+    // determine the appropriate priority
+    const { priority, priorityReason } = await errorConfig.prioritizationProvider.determinePriority(errorGroup);
+    errorGroup.priority = priority;
+    errorGroup.priorityReason = priorityReason;
+
+    // read any cached version of the ticket and alert
     errorGroup.ticket = await this.config.cacheProvider.getObject(errorGroup.clientId, CacheName.Tickets);
     errorGroup.alert = await this.config.cacheProvider.getObject(errorGroup.clientId, CacheName.Alerts);
 
@@ -174,7 +168,7 @@ export class Synchronizer {
       isTicketReopened = true;
     }
 
-    this.config.cacheProvider.setObject(errorGroup.ticket.id, errorGroup.ticket, CacheName.Tickets, false);
+    await this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.ticket, CacheName.Tickets, false);
 
     // if our alert cache does not know about the error, then we search in the source-of-truth
     // alert system. if it is not there either, then we will end up creating a new alert.
@@ -190,7 +184,7 @@ export class Synchronizer {
       errorGroup.alert = await this.config.alertProvider.updateAlert(errorGroup.alert);
     }
 
-    this.config.cacheProvider.setObject(errorGroup.alert.id, errorGroup.alert, CacheName.Alerts, false);
+    await this.config.cacheProvider.setObject(errorGroup.clientId, errorGroup.alert, CacheName.Alerts, false);
   }
 
   private createErrorGroup(error: Error, sourceName: string): ErrorGroup {
@@ -213,10 +207,12 @@ export class Synchronizer {
       name: normalizedName,
       sourceName,
       type: error.type,
-      priority: ErrorPriority.P5,
+      priority: ErrorPriority.P5, // to be set later after aggregation is completed
+      priorityReason: 'Unknown', // to be set later after aggregation is completed
       clientId,
       count: error.count,
       countType: error.countType,
+      countPeriodHours: error.countPeriodHours,
       ticket: null,
       alert: null,
       instances: [error],
diff --git a/src/interfaces/AlertProviderInterface.ts b/src/interfaces/AlertProviderInterface.ts
index 2727151..570d138 100644
--- a/src/interfaces/AlertProviderInterface.ts
+++ b/src/interfaces/AlertProviderInterface.ts
@@ -1,7 +1,7 @@
 import { ErrorGroup, Alert, AlertContent } from '../models';
 
 export interface AlertProviderInterface {
-  findAlert(clientId: string): Promise<Alert>;
+  findAlert(clientId: string): Promise<Alert|undefined>;
 
   createAlert(alertContent: AlertContent): Promise<Alert>;
 
diff --git a/src/interfaces/PrioritizationProviderInterface.ts b/src/interfaces/PrioritizationProviderInterface.ts
index 20dd05e..1d430f0 100644
--- a/src/interfaces/PrioritizationProviderInterface.ts
+++ b/src/interfaces/PrioritizationProviderInterface.ts
@@ -1,5 +1,10 @@
 import { ErrorGroup, ErrorPriority } from '../models';
 
+export type ErrorPrioritizationResult = {
+  priority: ErrorPriority,
+  priorityReason: string,
+}
+
 export interface PrioritizationProviderInterface {
-  determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority>;
+  determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult>;
 }
diff --git a/src/models/Error.ts b/src/models/Error.ts
index 9e0e4ad..7e60f12 100644
--- a/src/models/Error.ts
+++ b/src/models/Error.ts
@@ -20,11 +20,12 @@ export enum ErrorType {
 }
 
 export type Error = {
-  name,
-  type,
-  count,
-  countType,
-  debugUrl,
+  name: string,
+  type: ErrorType,
+  count: number,
+  countType: ErrorCountType,
+  countPeriodHours: number,
+  debugUrl: string,
 };
 
 export type ErrorGroup = {
@@ -32,9 +33,11 @@ export type ErrorGroup = {
   sourceName: string,
   type: ErrorType,
   priority: string,
+  priorityReason: string,
   clientId: string,
   count: number,
   countType: ErrorCountType,
+  countPeriodHours: number,
   ticket: Ticket,
   alert: Alert,
   instances: Error[],
diff --git a/src/providers/ErrorCountPrioritizationProvider.ts b/src/providers/ErrorCountPrioritizationProvider.ts
index 449fb33..9a4f2ce 100644
--- a/src/providers/ErrorCountPrioritizationProvider.ts
+++ b/src/providers/ErrorCountPrioritizationProvider.ts
@@ -1,5 +1,6 @@
 import { ErrorGroup, ErrorPriority } from '../models';
-import { PrioritizationProviderInterface } from '../interfaces';
+import { ErrorPrioritizationResult, PrioritizationProviderInterface } from '../interfaces';
+import { getReadableErrorCountPeriod } from "../util/ErrorUtil";
 
 export type ErrorCountPrioritizationProviderThreshold = {
   threshold: number,
@@ -47,10 +48,14 @@ export class ErrorCountPrioritizationProvider implements PrioritizationProviderI
     this.config = config ?? DefaultErrorCountPrioritizationProviderConfig;
   }
 
-  public async determinePriority(errorGroup: ErrorGroup): Promise<ErrorPriority> {
+  public async determinePriority(errorGroup: ErrorGroup): Promise<ErrorPrioritizationResult> {
     for (const threshold of this.config.thresholds) {
       if (errorGroup.count < threshold.threshold) {
-        return threshold.priority;
+        const countPeriod = getReadableErrorCountPeriod(errorGroup.countPeriodHours);
+        return {
+          priority: threshold.priority,
+          priorityReason: `Affecting ${threshold.label} ${errorGroup.countType} per ${countPeriod}`,
+        };
       }
     }
   }
diff --git a/src/providers/JiraTicketProvider.ts b/src/providers/JiraTicketProvider.ts
index b225c74..5eea6e9 100644
--- a/src/providers/JiraTicketProvider.ts
+++ b/src/providers/JiraTicketProvider.ts
@@ -1,6 +1,7 @@
 import { TicketProviderInterface } from '../interfaces';
 import { ErrorGroup, ErrorPriority, Ticket, TicketContent } from '../models';
 import JiraApi from 'jira-client';
+import { getReadableErrorCountPeriod, getReadableErrorFrequency } from "../util/ErrorUtil";
 
 export type JiraBasicAuthConfig = {
   username: string,
@@ -164,13 +165,13 @@ export class JiraTicketProvider implements TicketProviderInterface {
     const maxInstances = 10;
     const summary = `[${errorGroup.type}] [${errorGroup.sourceName}] ${errorGroup.name}`;
 
-    let description = errorGroup.name +
-      '\nh3.Frequency\n' +
-      `${errorGroup.count} ${errorGroup.countType} per day` +
-      '\nh3.Instances\n';
+    let description = `{noformat}${errorGroup.name}{noformat}` +
+      '\nh4.Priority Reason\n' +
+      `${errorGroup.priorityReason}` +
+      '\nh4.Instances\n';
 
     for (const instance of errorGroup.instances.slice(0, maxInstances)) {
-      description += `${instance.name}\n\nTroubleshoot at: [${instance.debugUrl}]`;
+      description += `{noformat}${instance.name}{noformat}\n\nTroubleshoot at: [${instance.debugUrl}]`;
     }
 
     if (errorGroup.instances.length > 10) {
diff --git a/src/providers/NewRelicServerErrorProvider.ts b/src/providers/NewRelicServerErrorProvider.ts
index 584f69a..c9a0dea 100644
--- a/src/providers/NewRelicServerErrorProvider.ts
+++ b/src/providers/NewRelicServerErrorProvider.ts
@@ -55,6 +55,7 @@ export class NewRelicServerErrorProvider implements ErrorProviderInterface {
             newRelicError.type = ErrorType.SERVER;
             newRelicError.count = (newRelicError.uniqueCount > 0 ? newRelicError.uniqueCount : newRelicError.count);
             newRelicError.countType = newRelicError.uniqueCount > 0 ? ErrorCountType.USERS : ErrorCountType.TRX;
+            newRelicError.countPeriodHours = hoursBack;
           });
 
           // produce a debug URL that can be used to visualize the error in a browser
diff --git a/src/providers/OpsGenieAlertProvider.ts b/src/providers/OpsGenieAlertProvider.ts
index dbdb7dc..6690ea8 100644
--- a/src/providers/OpsGenieAlertProvider.ts
+++ b/src/providers/OpsGenieAlertProvider.ts
@@ -30,7 +30,7 @@ export class OpsGenieAlertProvider implements AlertProviderInterface {
     }
   }
 
-  public async findAlert(clientId: string): Promise<Alert> {
+  public async findAlert(clientId: string): Promise<Alert|undefined> {
     const opsgenieAlert: any = await new Promise((resolve, reject) => {
       opsGenie.alertV2.get({
         identifier: clientId,
@@ -39,23 +39,27 @@ export class OpsGenieAlertProvider implements AlertProviderInterface {
         if (!error) {
           return resolve(response.data);
         } else if (error.httpStatusCode === 404) {
-          return undefined;
+          return resolve(undefined);
         } else if (error instanceof Error) {
-          throw error;
+          return reject(error);
         } else {
-          throw new Error(error.message || error);
+          return reject(new Error(error.message || error));
         }
       });
     });
 
-    return {
-      id: clientId,
-      clientId,
-      summary: opsgenieAlert.message,
-      description: opsgenieAlert.description,
-      priority: opsgenieAlert.priority,
-      labels: [],
-      ticketUrl: opsgenieAlert.details['Ticket Link'],
+    if (!opsgenieAlert) {
+      return undefined;
+    } else {
+      return {
+        id: clientId,
+        clientId,
+        summary: opsgenieAlert.message,
+        description: opsgenieAlert.description,
+        priority: opsgenieAlert.priority,
+        labels: [],
+        ticketUrl: opsgenieAlert.details['Ticket Link'],
+      }
     }
   }
 
diff --git a/src/providers/S3CacheProvider.ts b/src/providers/S3CacheProvider.ts
index 0c3cf90..ca3c79c 100644
--- a/src/providers/S3CacheProvider.ts
+++ b/src/providers/S3CacheProvider.ts
@@ -36,7 +36,7 @@ export class S3CacheProvider implements CacheProviderInterface {
 
   public async saveAllCaches(): Promise<void> {
     for (const cacheName in this.caches) {
-      await this.setCache(CacheName[cacheName], this.caches[cacheName]);
+      await this.setCache(cacheName as CacheName, this.caches[cacheName]);
     }
   }
 
@@ -63,7 +63,6 @@ export class S3CacheProvider implements CacheProviderInterface {
   }
 
   private async setCache(name: CacheName, data: Record<any, any>): Promise<void> {
-    console.log('Saving', data);
     const s3 = new AWS.S3();
     const params = {
       Bucket: this.config.bucket,
diff --git a/src/util/ErrorUtil.ts b/src/util/ErrorUtil.ts
new file mode 100644
index 0000000..f047372
--- /dev/null
+++ b/src/util/ErrorUtil.ts
@@ -0,0 +1,24 @@
+import { ErrorGroup } from "../models";
+
+export const getReadableErrorFrequency = (error: ErrorGroup) => {
+  let countPeriod = getReadableErrorCountPeriod(error.countPeriodHours);
+  return `${error.count} ${error.countType} ${countPeriod}`; // e.g. 11 users per day
+}
+
+
+export const getReadableErrorCountPeriod = (countPeriodHours: number) => {
+  if (countPeriodHours === 1) {
+    return '1 hour';
+  } else if (countPeriodHours < 24) {
+    return `${countPeriodHours} hours`;
+  }
+
+  const days = Math.floor(countPeriodHours / 24);
+  const hours = countPeriodHours % 24;
+
+  if (hours === 0) {
+    return (days > 1 ? `${days} days` : 'day'); // e.g. day, 2 days
+  } else {
+    return `${days}d ${hours}h`; // e.g. 1d 12h
+  }
+}