| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2019-05-14 |
can't delete service, can't use Key Protect, can't create key, can't delete key |
key-protect |
{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:tsSymptoms: .tsSymptoms} {:tsCauses: .tsCauses} {:tsResolve: .tsResolve} {:new_window: target="_blank"} {:pre: .pre} {:tip: .tip} {:note: .note} {:important: .important}
{: #troubleshooting}
General problems with using {{site.data.keyword.keymanagementservicefull}} might include providing the correct headers or credentials when you interact with the API. In many cases, you can recover from these problems by following a few easy steps. {: shortdesc}
{: #unable-to-create-keys}
When you access the {{site.data.keyword.keymanagementserviceshort}} user interface, you do not see the options to add or delete keys.
From the {{site.data.keyword.cloud_notm}} dashboard, you select your instance of the {{site.data.keyword.keymanagementserviceshort}} service. {: tsSymptoms}
You can see a list of keys, but you do not see options to add or delete keys.
You do not have the correct authorization to perform {{site.data.keyword.keymanagementserviceshort}} actions. {: tsCauses}
Verify with your administrator that you are assigned the correct role in the applicable resource group or service instance. For more information about roles, see Roles and permissions. {: tsResolve}
{: #getting-help}
If you have problems or questions when you are using {{site.data.keyword.keymanagementserviceshort}}, you can check {{site.data.keyword.cloud_notm}}, or get help by searching for information or by asking questions through a forum. You can also open a support ticket. {: shortdesc}
You can check whether {{site.data.keyword.cloud_notm}} is available by going to the status page 
.
You can review the forums to see whether other users ran into the same problem. When you are using the forums to ask a question, tag your question so that it is seen by the {{site.data.keyword.cloud_notm}} development teams.
- If you have technical questions about {{site.data.keyword.keymanagementserviceshort}}, post your question on Stack Overflow {: new_window} and tag your question with "ibm-cloud" and "key-protect".
- For questions about the service and getting started instructions, use the IBM developerWorks dW Answers {: new_window} forum. Include the "ibm-cloud"
and "key-protect" tags.
See Getting support {: new_window} for more details about using the forums.
For more information about opening an {{site.data.keyword.IBM_notm}} support case, or about support levels and case severities, see Contacting support {: new_window}.