Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Help Center: chat not loading during migration checkout #98350

Closed
escapemanuele opened this issue Jan 14, 2025 · 1 comment · Fixed by #98375
Closed

Help Center: chat not loading during migration checkout #98350

escapemanuele opened this issue Jan 14, 2025 · 1 comment · Fixed by #98375
Assignees
@escapemanuele
Labels
[Experiment] AI labels added [Feature] Checkout The checkout screen and process for purchases made on WordPress.com. [Feature Group] Site Migration [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens.

Comments

@escapemanuele
Copy link
Contributor

Try to go through a migration /setup/hosted-site-migration and to open the Help Center during checkout. If you click on "Still need help?" you will see an empty page.

Image

You can test a migration using a Jurassic site (jurassic.ninja), and upgrading to import the website.
@github-actions github-actions bot added [Feature Group] Site Migration [Feature] Checkout The checkout screen and process for purchases made on WordPress.com. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. labels Jan 14, 2025
@github-actions GitHub Actions
Copy link

OpenAI suggested the following labels for this issue:

  • [Feature Group] Site Migration: The issue pertains to a problem occurring during the site migration process.
  • [Feature] Help Center: The issue directly relates to the Help Center not loading as expected during the migration checkout.
  • [Feature] Checkout: The problem is specifically occurring during the checkout phase, which is relevant to the checkout functionality.

@escapemanuele escapemanuele self-assigned this Jan 14, 2025
@escapemanuele escapemanuele mentioned this issue Jan 14, 2025
Merged
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees

@escapemanuele escapemanuele

Labels
[Experiment] AI labels added [Feature] Checkout The checkout screen and process for purchases made on WordPress.com. [Feature Group] Site Migration [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens.
Projects
None yet
Milestone
No milestone
Development

Successfully merging a pull request may close this issue.

Help Center: Fix chat in migration flow Automattic/wp-calypso
1 participant
@escapemanuele