Blank screen after choosing a site url during site creation flow

[ckmccoy2]

Quick summary

The user in 9087010-zd, reported that they are seeing a blank/white screen after the domain/url selection step in the site creation flow. When they move on to the step to choose a plan, they just see a blank white page. The url is https://wordpress.com/setup/onboarding/plans?source=sites-dashboard&ref=topbar.

I can recreate the issue when SU'd as them, but cannot do so on my own. I switched my test account language to Portuguese-BR and tried disabling my proxy, but it worked as expected. There seem to be some javascript errors on the page: https://wordpress.com/setup/onboarding/plans?source=sites-dashboard&ref=topbar

Steps to reproduce

1. SU as the user in 9087010-zd
2. Go to https://wordpress.com/sites
3. Choose the option to create a new site
4. Choose a free url/site address
5. When you try to advance to the next step, the blank white screen appears.

What you expected to happen

I expect it to allow the user/me to choose a plan and continue with the site creation flow.

What actually happened

Blank white screen

Impact

One

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple

Logs or notes

discussed in slack here: p1732542928908469-slack-dotcom-support

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Support References

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• 9087010-zen

[vykes-mac]

The issue has been resolved for the user and is not consistently reproducible. Feel free to re-open if it's reported again.