[Bug]: Signup language confusing and also blocking if one doesn't know username

[autumnfjeld]

Quick summary

Confusing copy on wordpress.com/log-in screen.

Input field label says “Email Address or Username”,
then I’m told I can’t use my email, I need to use my username Why?

• A more explanatory message might be nice.
• Also a “Don’t know your username?” link.

First discussed here p1669993017493879-slack-C029GN3KD

• I sent a user invite from my a8c account to my personal email
• I clicked on the invite link in my personal gmail
• I get to dotcom login screen
• I enter my email
• The UI says "Please log in using your WordPress.com username instead of your email address."
• But I don't know my username and am now frustrated by the mixed message copy on the login screen

• Then I try out the log in with gmail (maybe I did that in the past, I don't know)
• Again more confusing messaging in the UI
  

Steps to reproduce

• I sent a user invite from my a8c account to my personal email
• I clicked on the invite link in my personal gmail
• I get to dotcom login screen
• I enter my email
• The UI says "Please log in using your WordPress.com username instead of your email address."
• But I don't know my username and am now frustrated by the mixed message copy on the login screen

What you expected to happen

I expect to be able to use my email.

Failing that, I expect an explanation of why I can't use my email.

I expect a link to figure out my username in case I don't know what it is.

What actually happened

I can't log in. Or rather I will have to spend a lot of time figuring out how to get into my account.

Browser

No response

Context

No response

Platform (Simple, Atomic, or both?)

No response

Other notes

No response

Reproducibility

Consistent

Severity

None

Available workarounds?

None

Workaround details

No response

[autumnfjeld]

I ended up using the "Email me a login link" to log in. So that was the workaround.

[jordesign]

The visual design is a little different - but the confusion is still in place. Would be great to tidy up the messaging and functionality here.

[getdave]

@jordesign Are you sure this is still an Issue? When I tested this every time I entered an email address it sent me to the Email me a login link flow. Seemed to work ok and thus I think the wording is in fact accurate.

[jordesign]

I think if that's the case then it's ok to close. I was a little unsure as well - as my 2FA setup was making it hard to test.