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Comment form requires WordPress.com login for email address even after account has been closed/purged on simple sites #41090

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philnick206 opened this issue Jan 15, 2025 · 2 comments
Open

Comment form requires WordPress.com login for email address even after account has been closed/purged on simple sites #41090

philnick206 opened this issue Jan 15, 2025 · 2 comments
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Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Feature] Comments [mu wpcom Feature] Verbum Comments Verbum, a better comment experience, app developed in the mu-wpcom plugin [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Plugin] mu wpcom jetpack-mu-wpcom plugin [Pri] Normal [Status] Auto-allocated Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@philnick206
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philnick206 commented Jan 15, 2025 •
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Impacted plugin

Jetpack

Quick summary

When a user attempts to submit a comment using an email address that is no longer associated with a WordPress.com account, but was previously, they are prompted to log in to WordPress.com rather than have the comment submitted.

Steps to reproduce

Use an email address that was used for a WordPress.com account that has since been closed and purged from the system. See example in p1736874041061979-slack-C029E4HPT

  1. Visit a post on a public simple site with comments enabled (and no requirement to log in prior to commenting in Discussion settings)
  2. Use the email address from a closed/purged WordPress.com account in the comment form field
  3. Submit the comment
  4. Prompt will appear to log in to WordPress.com rather than the comment being submmitted

Reported in 9270987-zd-a8c

Site owner impact

More than 60% of the total website/platform users

Severity

Minor

What other impact(s) does this issue have?

No revenue impact

If a workaround is available, please outline it here.

Commentor must use a different email to make a comment.

Platform (Simple and/or Atomic)

Simple
@philnick206 philnick206 added [Feature] Comments [mu wpcom Feature] Verbum Comments Verbum, a better comment experience, app developed in the mu-wpcom plugin [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Jan 15, 2025
@github-actions github-actions bot added [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal labels Jan 15, 2025
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Support References

This comment is automatically generated. Please do not edit it.

  • 9270987-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" label Jan 15, 2025
@jartes
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jartes commented Jan 16, 2025

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO
I was able to replicate this on a Simple site with the user id 258925903. This is the login page I'm redirected to:

Image

📌 ACTIONS

  • Triaged

FYI @jeherve

@jartes jartes added Triaged [Plugin] mu wpcom jetpack-mu-wpcom plugin and removed Needs triage Ticket needs to be triaged labels Jan 16, 2025
@jartes jartes moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Jan 16, 2025
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Labels
Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Feature] Comments [mu wpcom Feature] Verbum Comments Verbum, a better comment experience, app developed in the mu-wpcom plugin [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Plugin] mu wpcom jetpack-mu-wpcom plugin [Pri] Normal [Status] Auto-allocated Triaged [Type] Bug When a feature is broken and / or not performing as intended
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Automattic Prioritization: The One Board ™
Status: Triaged
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@jartes @matticbot @philnick206