RootPainter.exe not responding

[qielax]

Hi, Abraham and community
I encontered some problems when using rootpainter client. After I clicked "Save & Next >", the button stayed at "loading.."(for a long time). Then, if I click the window, it will show "not responding". (in these screenshots bellow, "未响应" means "not responding")



While the sever terminal seems fine.

Kind regards,
Zihao

(Updated on 2023.11.22)
When the process is not responding, I generated a dump file for the specific process, then I used WinDbg and chatgpt to analyize the dump file.Here's a summary of the analysis:

1. Exception Information:

   EXCEPTION_CODE: (NTSTATUS) 0x80000003 - {    }
   

   This indicates a breakpoint exception, suggesting that the program encountered a breakpoint during execution.

2. Stack Trace:

   STACK_TEXT:  
   000000f7`4b1e2be8 00007ff8`9d71cfda     : 00000000`00000000 00007ff8`9d7181f2 000000f7`4b1e2d20 00000294`8357cab0 : ntdll!NtOpenFile+0x14
   ...
   

   The stack trace shows the function call path at the time of the crash, with ntdll!NtOpenFile potentially being the last called function.

3. Module Information:

   MODULE_NAME: python38
   IMAGE_NAME:  python38.dll
   

   The exception occurred in the python38.dll module, which is the core library of the Python interpreter.

4. Crash Point Information:

   SYMBOL_NAME:  python38+180f
   

   The crash point is located at offset 0x180f in the python38.dll module.

Based on this information, one possible cause is that the program attempted to execute a breakpoint, which could be triggered by debugging operations or certain conditions. In normal operation, encountering a breakpoint exception is unexpected.

The complete analysis results of windbg are in the txt file below.
Exception Analysis .txt

[Abe404]

I think we discussed this via email also? If I recall correctly, you identified the problem with the file sync and fixed it. Let me know if you still need more input.

[qielax]

Yes, we discussed the problem via email and I fixed it. Thank you for your help！